*****

Dear Kim, 

I have received your review and I am investigating this matter on my side. 

Our sales team contacted you in December 2022 regarding a policy. In the call, the consultant would have discussed the policy, benefits, captured your details and a full legal closure would have been done. I have requested this call from our sales team to follow up on what was discussed and will gladly send this through with further feedback as soon as it has been received 

Please note that I have logged a cancellation on your policy  and all further premiums have been stopped. A consultant will be in touch to confirm this with you so please keep an eye out for this call. 

Please let me know if there is anything else I can assist with while we are looking into this matter 

Kind Regards

Simone Venter 
Client Relationship Specialist & Client Care Supervisor