1 reviews | Active since Jul 2013
*******!!!!
So, when I opened my bank app to see how much money is still left in my account for petrol for the rest of the month - I see Platinum Life has already deducted their premium!!! IT'S 21 MAY 2026!!! I ONLY GET PAID ON 26 MAY!!!!! You are vultures! In this economic state you think you can just deduct money from my account whenever you see fit. This is not acceptable and this is not what was agreed. I only get paid on the 26th and that is what was agreed on that this deduction happens when I get my salary!!!! So, give my money back and cancel, because I am not going to stay with a company who does what they want - and please tell your client services people to check before making comments. The premium has increased without anyone informing me prior to the increase! I HAVE BEEN PAYING FOR A YEAR NOW!!! NO MORE!!! I CAN USE THAT MONEY FOR WAY BETTER THINGS THAN PAYING A COMPANY WHO RIPS OFF THE POOR AND DESTITUTE!!!! CANCEL IMMEDIATELY!!!! NOW I HAVE NO MONEY LEFT FOR PETROL!!!!! HOW WILL I GET TO WORK????
I’ve received your review and I’m sorry to hear about the experience you’ve had. I have looked into this matter on my side and would like to provide some feedback.
Kindly note that your debit order date has been the 20th of each month since the commencement of your policy. As we did not receive a request to amend this, the debit order for May was processed as normal.
As per your telephonic conversation with our team this morning, I can confirm that a cancellation has now been logged and a consultant will be in touch within the week to confirm this with you. All further premiums have been stopped and no additional deductions will occur.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
I’ve received your review and I’m sorry to hear about the experience you’ve had. I have looked into this matter on my side and would like to provide some feedback.
Kindly note that your debit order date has been the 20th of each month since the commencement of your policy. As we did not receive a request to amend this, the debit order for May was processed as normal.
As per your telephonic conversation with our team this morning, I can confirm that a cancellation has now been logged and a consultant will be in touch within the week to confirm this with you. All further premiums have been stopped and no additional deductions will occur.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor