AS
Alicia S
1 reviews | Active since Jul 2016
05 Jul 2024, 14:08
*****
Good day
I would ike to lodge a complain. I never signed uo for any policies with your company but a debit order was scheduled on my banking account without my permission. Can you please cancel the subscription. I called guardrisk they said the debit order is from platinum life I also contacted them and they said there is no account for me on their system but the bank pick this debit order up aswell as my banking app.I will also cancel it on my side with my bank.
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Platinum Life's replyOfficial
05 Jul 2024, 14:47Dear Alicia,
I have received your review and would like to assist. I have tried to reach you telephonically to discuss this matter, but have been unable to speak to you.
I have followed up with our sales team and can confirm that, based on the information provided, we have not contacted you recently for a policy with Platinum Life. You might have been called by one of our sister companies and I have reached out to them to follow up.
Please let me know when I can contact you to get more information regarding the mandate and the reference on your bank account, in order to fully resolve this for you.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist. I have tried to reach you telephonically to discuss this matter, but have been unable to speak to you.
I have followed up with our sales team and can confirm that, based on the information provided, we have not contacted you recently for a policy with Platinum Life. You might have been called by one of our sister companies and I have reached out to them to follow up.
Please let me know when I can contact you to get more information regarding the mandate and the reference on your bank account, in order to fully resolve this for you.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply05 Jul 2024, 14:47
Official
Dear Alicia,
I have received your review and would like to assist. I have tried to reach you telephonically to discuss this matter, but have been unable to speak to you.
I have followed up with our sales team and can confirm that, based on the information provided, we have not contacted you recently for a policy with Platinum Life. You might have been called by one of our sister companies and I have reached out to them to follow up.
Please let me know when I can contact you to get more information regarding the mandate and the reference on your bank account, in order to fully resolve this for you.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist. I have tried to reach you telephonically to discuss this matter, but have been unable to speak to you.
I have followed up with our sales team and can confirm that, based on the information provided, we have not contacted you recently for a policy with Platinum Life. You might have been called by one of our sister companies and I have reached out to them to follow up.
Please let me know when I can contact you to get more information regarding the mandate and the reference on your bank account, in order to fully resolve this for you.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor