DM
DEON M
1 reviews | Active since Mar 2021
25 Mar 2021, 07:20
****
THESE PEOPLE I HAVE CANCELLED THIS **** THEY PHONE ME I TOLD THEM I DO NOT WANT THERE INSURANCE I CHECKED AND THEY TOOK OF THE MONEY I DID NOT GIVE THE AUTHORITY TO TAKE MY MONEY AND HOW DID THEY GET MY BANKING DETAILS AS I HAVE CANCELLED WITH THEM ...PLATINUM LIFE YOU BETER PAY ME BACK MY MONEY YOU HAVE NOOOO AUTHORITY TO TAKE MY MONEY
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Replies (7)0
Replies (7)
Platinum Life's replyOfficial
25 Mar 2021, 13:22Dear Deon,
I have received your review and I am currently looking into this matter
Please note that there is no cancellation on file, but I have requested the call made to you regarding the policy to follow up on what was discussed. As soon as I have received this, it will be sent through to you with further feedback
A cancellation has been logged and a consultant will be in touch within the week to confirm this with you
Please let me know if there is anything I can assist with in the meantime
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am currently looking into this matter
Please note that there is no cancellation on file, but I have requested the call made to you regarding the policy to follow up on what was discussed. As soon as I have received this, it will be sent through to you with further feedback
A cancellation has been logged and a consultant will be in touch within the week to confirm this with you
Please let me know if there is anything I can assist with in the meantime
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply25 Mar 2021, 13:22
Official
Dear Deon,
I have received your review and I am currently looking into this matter
Please note that there is no cancellation on file, but I have requested the call made to you regarding the policy to follow up on what was discussed. As soon as I have received this, it will be sent through to you with further feedback
A cancellation has been logged and a consultant will be in touch within the week to confirm this with you
Please let me know if there is anything I can assist with in the meantime
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am currently looking into this matter
Please note that there is no cancellation on file, but I have requested the call made to you regarding the policy to follow up on what was discussed. As soon as I have received this, it will be sent through to you with further feedback
A cancellation has been logged and a consultant will be in touch within the week to confirm this with you
Please let me know if there is anything I can assist with in the meantime
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
DM
DEON M's updateReviewer Update
25 Mar 2021, 13:30Good day Simone
Please be advised I cancelled this thing like last year ....
A lady phoned me the beginning of this month and said she is going to send me documents if I dont sign it it won't be activated. I told her I dont want it I did not sign the document soooooo why are taking money out of my account if I did not give consent who gives you the right to do so.........
I DONT WANT ANYTHING FROM THIS COMPANY .
ALL I WANT IS MY MONEY BACK IN MY ACCOUNT TODAY .
I HOPE YOU UNDERSTAND THAT.
Please be advised I cancelled this thing like last year ....
A lady phoned me the beginning of this month and said she is going to send me documents if I dont sign it it won't be activated. I told her I dont want it I did not sign the document soooooo why are taking money out of my account if I did not give consent who gives you the right to do so.........
I DONT WANT ANYTHING FROM THIS COMPANY .
ALL I WANT IS MY MONEY BACK IN MY ACCOUNT TODAY .
I HOPE YOU UNDERSTAND THAT.
DM
DEON M's update25 Mar 2021, 13:30
Reviewer Update
Good day Simone
Please be advised I cancelled this thing like last year ....
A lady phoned me the beginning of this month and said she is going to send me documents if I dont sign it it won't be activated. I told her I dont want it I did not sign the document soooooo why are taking money out of my account if I did not give consent who gives you the right to do so.........
I DONT WANT ANYTHING FROM THIS COMPANY .
ALL I WANT IS MY MONEY BACK IN MY ACCOUNT TODAY .
I HOPE YOU UNDERSTAND THAT.
Please be advised I cancelled this thing like last year ....
A lady phoned me the beginning of this month and said she is going to send me documents if I dont sign it it won't be activated. I told her I dont want it I did not sign the document soooooo why are taking money out of my account if I did not give consent who gives you the right to do so.........
I DONT WANT ANYTHING FROM THIS COMPANY .
ALL I WANT IS MY MONEY BACK IN MY ACCOUNT TODAY .
I HOPE YOU UNDERSTAND THAT.
DM
DEON M's updateReviewer Update
25 Mar 2021, 13:34Please be advised if my money is not in account today I will take this matter further... someone needs to phone Me back today and money must be in the account today and the lady who phone me must phone me back so that I can ask her she needs to explain to me what it means when I say I DONT WANT YOUR ****
DM
DEON M's update25 Mar 2021, 13:34
Reviewer Update
Please be advised if my money is not in account today I will take this matter further... someone needs to phone Me back today and money must be in the account today and the lady who phone me must phone me back so that I can ask her she needs to explain to me what it means when I say I DONT WANT YOUR ****
DM
DEON M's updateReviewer Update
25 Mar 2021, 13:35She can phone me on ***
DM
DEON M's update25 Mar 2021, 13:35
Reviewer Update
She can phone me on ***
DM
DEON M's updateReviewer Update
25 Mar 2021, 13:48I was with you guys I cancelled my membership last year the lady phoned again this year asking if I want to join again I said no it fine I dont want to join. The lady said she is going to send me documents that I need to sign if interested if I do no not sign they will not proceed so I did not sign anything.. So please advice how can you just take money when I did not sign ...
Please cancel it now and send me my money back by the end of the day
Please cancel it now and send me my money back by the end of the day
DM
DEON M's update25 Mar 2021, 13:48
Reviewer Update
I was with you guys I cancelled my membership last year the lady phoned again this year asking if I want to join again I said no it fine I dont want to join. The lady said she is going to send me documents that I need to sign if interested if I do no not sign they will not proceed so I did not sign anything.. So please advice how can you just take money when I did not sign ...
Please cancel it now and send me my money back by the end of the day
Please cancel it now and send me my money back by the end of the day
Platinum Life's replyOfficial
25 Mar 2021, 13:57I have asked a consultant from our cancellation team to contact you as soon as possible regarding this matter.
A refund has been arranged, but I will only be able to release it for payment tomorrow. The consultant will also confirm this with you
Our policies are always optional and that is why I have requested the call made to you regarding the reactivation of your policy. Before anything can be issued out, consent has to be given and a full closure was done. If this was not obtained by the consultant, we will ensure that it escalated and addressed by the sales department.
A refund has been arranged, but I will only be able to release it for payment tomorrow. The consultant will also confirm this with you
Our policies are always optional and that is why I have requested the call made to you regarding the reactivation of your policy. Before anything can be issued out, consent has to be given and a full closure was done. If this was not obtained by the consultant, we will ensure that it escalated and addressed by the sales department.
Platinum Life's reply25 Mar 2021, 13:57
Official
I have asked a consultant from our cancellation team to contact you as soon as possible regarding this matter.
A refund has been arranged, but I will only be able to release it for payment tomorrow. The consultant will also confirm this with you
Our policies are always optional and that is why I have requested the call made to you regarding the reactivation of your policy. Before anything can be issued out, consent has to be given and a full closure was done. If this was not obtained by the consultant, we will ensure that it escalated and addressed by the sales department.
A refund has been arranged, but I will only be able to release it for payment tomorrow. The consultant will also confirm this with you
Our policies are always optional and that is why I have requested the call made to you regarding the reactivation of your policy. Before anything can be issued out, consent has to be given and a full closure was done. If this was not obtained by the consultant, we will ensure that it escalated and addressed by the sales department.
DM
DEON M's updateReviewer Update
25 Mar 2021, 14:17Thank you
DM
DEON M's update25 Mar 2021, 14:17
Reviewer Update
Thank you