3 Debicheck mandates 1 policy.

⭐ 1/5 — Extremely concerning experience with Platinum Life

My experience with Platinum Life has left me extremely disappointed and concerned.

I was contacted regarding life cover and, after the discussion, I made it clear that I first needed to speak to my fiancé before making a final decision. Despite this, I subsequently found three DebiCheck mandates on my Capitec account relating to Platinum Life that I had not approved.

What concerns me even more is that the mandates showing as expired appear to have the same reference numbers as mandates that are currently showing as approved, which has raised serious questions for me about how these mandates were created and processed.

I also recently came across a cybersecurity incident notice on Platinum Life's website stating that their systems/server had been breached. Given the situation with the debit order mandates, discovering this has made me even more concerned about the security of my personal and banking information.

I do not want any unauthorised debit orders going off my bank account, and I expect this matter to be properly investigated and resolved.

I have contacted my bank regarding the mandates and am also raising the matter directly with Platinum Life.

This experience has seriously damaged my trust in the company. I would strongly advise anyone considering signing up to make sure they understand exactly what they are agreeing to and carefully monitor their bank account for any mandates or debit orders.