MR
Mbali R
1 reviews | Active since Jan 2023
01 Apr 2023, 09:48
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It's been two months niuw since I canceled their subscription, but they keep deducting money from my account. These people are scanners!!!!!
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Replies (1)
Platinum Life's replyOfficial
03 Apr 2023, 06:50Dear Mbali,
I have received your complaint and have looked into the matter on my side.
Please note that you did request a cancellation, but after speaking to one of our cancellation consultants in January 2023, you agreed to continue with the policy on a amended premium. Documents were sent out via courier to ensure that you have all the information prior to the policy starting in February. No cancellation was received after this.
I have requested the call in question and will send it through via email
Kindly note that your policy has been cancelled with immediate effect and no further deductions will occur.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and have looked into the matter on my side.
Please note that you did request a cancellation, but after speaking to one of our cancellation consultants in January 2023, you agreed to continue with the policy on a amended premium. Documents were sent out via courier to ensure that you have all the information prior to the policy starting in February. No cancellation was received after this.
I have requested the call in question and will send it through via email
Kindly note that your policy has been cancelled with immediate effect and no further deductions will occur.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply03 Apr 2023, 06:50
Official
Dear Mbali,
I have received your complaint and have looked into the matter on my side.
Please note that you did request a cancellation, but after speaking to one of our cancellation consultants in January 2023, you agreed to continue with the policy on a amended premium. Documents were sent out via courier to ensure that you have all the information prior to the policy starting in February. No cancellation was received after this.
I have requested the call in question and will send it through via email
Kindly note that your policy has been cancelled with immediate effect and no further deductions will occur.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and have looked into the matter on my side.
Please note that you did request a cancellation, but after speaking to one of our cancellation consultants in January 2023, you agreed to continue with the policy on a amended premium. Documents were sent out via courier to ensure that you have all the information prior to the policy starting in February. No cancellation was received after this.
I have requested the call in question and will send it through via email
Kindly note that your policy has been cancelled with immediate effect and no further deductions will occur.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor