BI
Belinda I
1 reviews | Active since Jan 2023
01 Sept 2023, 09:56
0 i had a policy wit...
0 i had a policy with them and i cancelled the policy but they are still deducting premiums from my account i want all my monies refunded as soon as possible
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Replies (1)
Platinum Life's replyOfficial
01 Sept 2023, 10:15Dear Belinda,
Thank you so much for taking my call
As discussed, please note that we had no cancellation request on file and that is why your policy was deducting as normal. A cancellation has been processed with immediate effect and a refund arranged for the last premium.
I am following up on the call made to you where the cancellation was requested and will provide further feedback as soon as it has been received.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call
As discussed, please note that we had no cancellation request on file and that is why your policy was deducting as normal. A cancellation has been processed with immediate effect and a refund arranged for the last premium.
I am following up on the call made to you where the cancellation was requested and will provide further feedback as soon as it has been received.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply01 Sept 2023, 10:15
Official
Dear Belinda,
Thank you so much for taking my call
As discussed, please note that we had no cancellation request on file and that is why your policy was deducting as normal. A cancellation has been processed with immediate effect and a refund arranged for the last premium.
I am following up on the call made to you where the cancellation was requested and will provide further feedback as soon as it has been received.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call
As discussed, please note that we had no cancellation request on file and that is why your policy was deducting as normal. A cancellation has been processed with immediate effect and a refund arranged for the last premium.
I am following up on the call made to you where the cancellation was requested and will provide further feedback as soon as it has been received.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor