1 reviews | Active since May 2018
0 for any client service
For two months I have had issues with Platium Life. Sending emails back and forth, Platium Life consultants in customer department only communicate via email. With no kind of etiquette, when you as a client request a call from a manager your request gets ignored. I have resorted to canceling my policy with Platium Life. The sad part is they don't loose the money I have paid in premium fees, as a client I loose those fees, obviously that is how Platium Life gains money is by forcing clients to cancel their policies cause of the bad experiences clients expierence. Can only imagine how painful it would if a client needs to claim on the policy. No more faith in Platium Life or their customer care department. I could easily mention the names of 3 ladies I dealt with via email however they wouldn't admit to their errors and their manager will not address the issues I have expierenced.
I am looking into this matter and will provide feedback regarding your experience.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I am looking into this matter and will provide feedback regarding your experience.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
We have been trying to communicate with you via email as well as telepohonically regarding this matter. Our manager, Alisha, has been in contact with you as well but we were not able resolve the situation to your satisfaction. We have always prided ourselves on delivering great customer service and have provided all the needed information and feedback regarding this matter.
Alisha reached out to you yesterday morning after your conversation with our team, but was unable to reach you. We have adhered to your cancellation request and a refund has been arranged for the premium deducted.
Please let me know if there is anything else I can assist with on my side.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
We have been trying to communicate with you via email as well as telepohonically regarding this matter. Our manager, Alisha, has been in contact with you as well but we were not able resolve the situation to your satisfaction. We have always prided ourselves on delivering great customer service and have provided all the needed information and feedback regarding this matter.
Alisha reached out to you yesterday morning after your conversation with our team, but was unable to reach you. We have adhered to your cancellation request and a refund has been arranged for the premium deducted.
Please let me know if there is anything else I can assist with on my side.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor