Refund for a hotel voucher

hi, I bougt a voucher from platinum leisure which I was not happy with their marketing and asked them to refund my money and I have not received any update regarding my refund from them.

Below is the email communication to platinum leisure

Morning

Thank you for sending the pro forma invoice, however I will not accept based on the following:

• You are charging me R160.00 for breakfast per person, whereby if I DON’T book via platinum leisure the cost of breakfast is R95.00 per person. Meaning that for the two days I pay R960.00 for breakfast for three people but if I book directly with the hotel I will be paying R570.00 for two days, which I will be saving R390.00 on the cost of breakfast

• You are charging me R320.00 for Dinner per person, whereby if I DON’T book via platinum leisure the cost of Dinner is R160.00 per person. Meaning that the two days I pay R1920.00 for dinner for three people but if I book directly with the hotel I will be paying R960.00 for two day, which I will be saving R960.00

• Platinum leisure cost is total of R7480.00 for accommodation including breakfast and dinner, whereby if I book directly with the hotel the cost is R1980.00 – THIS IS A SAVING OF R5500.00.

Thank you for you marketing and selling your voucher but I will rather book directly with the hotel as I will be paying reasonable price.

My understanding where buying the voucher is that there will be discount to this but having looked at the cost it is best I book directly with the hotel.

Since I will not be using my voucher to the value of R500.00, I would like to request a refund on my payment.

Good day

I trust this mail finds you well ,

Thank you for the below request please send through your banking details so a refund can be processed for you please also send your voucher number . kindly allow 14-21 days and the funds will be in your account

Thank you for your time and patience

Kind Regards

Info | Platinum Leisure

Office: ********** I Fax: ********** I Fifth Floor I Station Building I 160 Monty Naicker Street I Durban I RSA

Good Day,

Thank you for your email.

Please advise:

• is it 14 – 21 working days, • does this include weekends

below banking details as requested:

Good Morning

Please note that has passed the 14days and we are in day 21 not counting the weekend days.

Please may request that my money is deposited into my account today.

Kind Regards

Please note I have not received the refund as mentioned that I will get the money in my account within 14 – 21days.

I have contacted your offices on Friday the 22nd September and was advised that someone will call me back and no one has called me, today is the 27th September (5 days later still no call).

Can the refund be done accordingly.

Regards