Platinum Leisure with their call center are useless

hi, platinum leisure people still our money, they have empty promises. 2017 August they sold a voucher to me they told me i can use it anywhere(hotel in their group) in the country. now when i want to use my voucher i asked for the list of hotels around Cape Town, they told me to choose any two, i chose two after that they telling me about complementary and discounted accommodation and the hotels i chose only for discounted accommodation, so i will have to pay within 24hrs, i rep**** to that emails with question but no one ever answered my questions, instead they gave me only one option King in Cape hotel they told me i will have to pay for meals only and the bill came to R3520(2 nights stay) then i booked for my friends i will go with and their quote is R3800 for b&b in the same hotel for 4 nights . i called their call center and they only answer after 10 min each and every time you call. i spoke to the guy by the name of Sibonelo i believe he was new there because he wasn't sure about what he was talking about also failed to explain anything to me, after few day i spoke to Sindi and she came with her own bad attitude, after her it was Senzo and he manage to give me explaination. the last person i spoke to was Pamela she is the only person who told me that the complementary accommodation is only for the 2 nights, i asked to speak to the manager she told me to hold after few minute she came back and say Mandy the manager is busy with the other call she will call me as soon as she finish with the other call, after 5hrs still no answer. they can't even call me, now they tell me if i want my money back i must give them my bank detail.they don't want to talk to me, they only answered my email