platinum leisure holiday ******S

What a bad service I have received from this platinum leisure holidays. I regret referring my friends to take the holiday package which states: The holiday vouchers is a fantastic way to enjoy a holiday as the accommodation is already paid. As a voucher holder all you will be paying for is your breakfast and dinner at the hotel, this is compulsory for the duration of the stay. The reason we are marketing the holiday vouchers is to encourage consumers to have holidays as well as to support our local hotel industry. Many hotels are experiencing a low occupancy rate and with the help of the vouchers we will be assisting these hotels by increasing their customer base. The voucher will allow 2 adults and 2 children under the age of 12 years to 2-5 nights’ accommodation at nominated resorts, hotels and game lodges throughout the nine provinces. The voucher also entitles you to choose from a selection of self- catering resorts where you will get up to 50% off the accommodation. Therefore you will now be able to have affordable holidays at a once off fee of only R500.

Now, We sent booking details way month before as they advised us, going to Durban on the 20th-24th September 2018, attending a function. firstly, it is difficult to get hold of them, secondly they dont acknowledge your e-mail until you call them to make a follow up. Doing that we found out that our hotel's first preference was changed (it's ok, we didnt have a problem with that). As the days went by, boom an e-mail with quotations attachments from them, stating that we have to pay 50% for accommodation. We called to ask about the e-mail coz we were puzzled. That is when we were told that we should change our dates and do it a month before coz the dates we chose doesnt have complimentary accommodation. No notifications, no one calls you to inform you. How can we change dates coz I mentioned to them that we are attending a function? Believe me, weve been sending e-mail but no one is responding nor being called. When we call, we are only being told that the company policy says "we should change our dates and do it a month before and the money we paid is non-refundable". They are talking a different language now. I am taking taking this up to my legal team. DO NOT TAKE THESE HOLIDAY PACKAGES FROM UNKNOWN COMPANIES, THEY ARE ******. PLATINUM LEISURE IS ONE OF THEM. they deserve a minus zero star not even 1