I want my money back

PLATINUM LEISURE is ripping people off. They call and tell you that they offer a service where you can book the holiday accommodation through them and a payment of R500 is debited from your account .When you call them to make the booking they keep you on hold for more than an 3 hours and they don’t reply on emails .They are real ******, I was in a call que for more than 2 hours and the first on line and waited for the next available consultant for more than an hour but no one answered my call. They make sure you are on hold until you run out of airtime. This was not the first time that I called them and never get to speak to anyone after holding for so long. Once they have your money they are done. Another thing is that after giving them my account details, they also started to debit R99 using various references so I AM WARNING EVERYONE, BEWARE OF THIS **** AND DON’T FALL FOR THIS TRAP. Right now I want my money back. BAD BAD BAD SERVICE!!!!