booking process

i have taken up platinum leisure in september

my late instalment was supposed to be at the end of febuary as the consultant stated at the end of febuary they will cancel that debt order as thats when the last debt will be

they had cancel my debt order as discussed

when i contacted them for the voucher , they say its only 5months payment i have sent them my statement showing 6 debts

i have even stated i will make the paymnent manually , since im going on honey moon and i need to book ASAP

i am so unhappy with their service , instead of stressing about planning my wedding im sitting her typing this , to get some help

i have sent multiple emails to *** but their is no response

please see proof below please see that dates

From: Bookings <***> Sent: Tuesday, 09 February 2021 10:28 ********** To: . (Shanel) <***> Subject: Re: cancellation CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments. Nedbank - IT Information Security Department (ISD) Good Day, Please note that your Nedbank Account Number that was linked to your profile was submitted to the bank for cancellation. Please request your voucher at the end of February 2021 after your last debit order. For further information, you can go through to our website : www.platinumleisure.co.za Kind Regards,

From: Bookings <***> Sent: Wednesday, 17 March 2021 10:50 To: (Shanel) Subject: Re: bookings

CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments. Nedbank - IT Information Security Department (ISD) Good Day, Please note that we sent your Nedbank account number for a payment status report and found that you only made 5 payments, we require 6 successful payments in order to issue out the voucher. Kind Regards, The Platinum Leisure Team

couldnt someone check the payments made before cancellation and giving clients an uphill after 8 days of cancelling the debt order then they say 5 payments are reflecting

i would rate the service 1 star -