No care and respect for Platinum Health

A few months ago I was having a critical pain and went to a doctor, the doctor referred me to a specialist with an emergency appointment. I was in alot of pain and could think to ask for authorisation. The doctor submitted the claim 29/07/2022 and they rejected it 29/08/2022. I resent it and called in and wait on 29/08/2022 to find out what was the reason the claim was not submitted. No feedback until today 11/10/2022. This is the service you receive from Platinum Health. They dont care about peoples health. They expect you to first authorise when that is the last thing you can think of when you in crucial pain. I was supposed to get admitted due to this.