My dad bought my mom a electric wheelchair and when they had to deliver he had to pay extra for insurance on the transport company and still did not receive the electric wheelchair he was ****med

My dad bought my mom a electric wheelchair and when they had to deliver he had to pay extra for insurance on the transport company and still did not receive the electric wheelchair he was ****med. The guy sends you n quotation with info and everything on it as well as he sends me a bank confirmation letter not older than 3 months for that company