Bad experience and bad customer service from the Platinum buildit management.

Good morning all On the 17th of January I have received a bad experience from the Platinum buildit manager by the name of Lizy Peterson. Her boss Mr.Saki failed to intervene when the incident occurred and that led to the whole thing to get out of hand. 1) Lizzy yells when she speaks to customers. 2) She is rude and feels untouchable 3) She doesn't listen to anyone cause she feels she is always right. This bad experience happened when I returned the aluminum windows that I didn't use due to the adjustments that were made from the house plan. This was caused by the two missing handles from the windows. Instead of talking to me to find out how the problem could be resolved, she shouted at me and refused to keep the windows in the store until the handles were handed in. I even had to sign the paperwork stating that I left the windows in the warehouse at my own risk. The window wasn't to be refunded until I brought the handles in. She then went to calculate the refund and the amount was incorrect. She could not listen when I told her that the calculation was wrong.. When the employee who received the windows corrected her, she screamed at him and threatened to give him a written warning.

Personal request I urge Platinum buildit head office to invest in training the staff customer service especially the so called management staff. It is embarrassing and also hurts to see such bad behavior be displayed by the senior management.

To my dissatisfaction and disappointment with management treatment I doubt if I would ever want to sit my foot in that store again.