MN
Mhlo N
1 reviews | Active since Sept 2021
03 Sept 2021, 07:40
Extremely disappointed!!!
I am so disappointed in the service that was provided, my vehicle went in for a gearbox problem and was there for almost a month with no feedback I was the one following up, today when I drove my car the steering wheel was very stiff and there’s a warning light on and also the hooter and speedometer is not working, on top of that they want to make me wait further more than a day to fix it again, it’s my second time fixing my car there and both times a very bad experience!!!
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Replies (2)
PLATINUM AUTO REPAIR CENTRE's replyOfficial
14 Sept 2021, 12:14 With regards to Mr Ngwane’s extreme disappointment review which was posted on the 3 September 2021, we wish to respond accordingly.
On the 23 July 2021, Mr Ngwane came to our workshop with the complaint that he was having difficulty in selecting gears. His vehicle was inspected by our workshop manager who discovered that the gear selector shaft was worn out due to wear and tear and requires replacement. Mr Ngwane was advised accordingly. Prices were obtained by our administrator and a warranty claim was lodged on his behalf with the Innovation Group on the 11 August 2021, who informed us that that a motor assessor will be appointed to inspected the damages. The client had given us permission to strip the gearbox for inspection. A quote was formulated and we informed the claims department of the repair costs.
Mr Ngwane received an email authorization confirmation on the 16 August 2021 of the repairs of which Platinum Panel & Paints was copied in. Our administrator ordered the part and he was advised that there is a 1 ½ month delay as it was on back order. However, the repairs were completed on the 28 August 2021 and Mr Ngwane’s brother, namely Zenzo came to collect the vehicle on his brother’s behalf. Our workshop manager test drove the vehicle to ensure that repairs carried out was in working condition and requested Zenzo to accompany to test drive vehicle with him, which he refuted to do so as he was in a hurry.
7 days later, Mr Ngwane came back to our workshop with a list of complaints which were totally unrelated to the gearbox selector shaft replacement. We, nevertheless, had the steering wheel inspected by one of our service providers who conducted a diagnostic check and it was discovered that steering wheel ABS sensor requires replacement.
We have replaced the ABS steering wheel sensor. The cost for the diagnostic check and the new steering wheel ABS sensor is to be borne by Mr Ngwane.
We must emphasize on the fact:
· That at no stage did we delay on the repairs to the vehicle, · We had to wait for the authorization from Innovation, · The waiting period on the availability of the part was beyond our control. · The unrest in Durban also impacted our business operations, · When the vehicle left our workshop. the vehicle was good working condition.
Platinum Panel & Paints strives to maintain at all times, a good working relationship with our clients; service providers by offering the best advice and service possible to all parties concerned.
On the 23 July 2021, Mr Ngwane came to our workshop with the complaint that he was having difficulty in selecting gears. His vehicle was inspected by our workshop manager who discovered that the gear selector shaft was worn out due to wear and tear and requires replacement. Mr Ngwane was advised accordingly. Prices were obtained by our administrator and a warranty claim was lodged on his behalf with the Innovation Group on the 11 August 2021, who informed us that that a motor assessor will be appointed to inspected the damages. The client had given us permission to strip the gearbox for inspection. A quote was formulated and we informed the claims department of the repair costs.
Mr Ngwane received an email authorization confirmation on the 16 August 2021 of the repairs of which Platinum Panel & Paints was copied in. Our administrator ordered the part and he was advised that there is a 1 ½ month delay as it was on back order. However, the repairs were completed on the 28 August 2021 and Mr Ngwane’s brother, namely Zenzo came to collect the vehicle on his brother’s behalf. Our workshop manager test drove the vehicle to ensure that repairs carried out was in working condition and requested Zenzo to accompany to test drive vehicle with him, which he refuted to do so as he was in a hurry.
7 days later, Mr Ngwane came back to our workshop with a list of complaints which were totally unrelated to the gearbox selector shaft replacement. We, nevertheless, had the steering wheel inspected by one of our service providers who conducted a diagnostic check and it was discovered that steering wheel ABS sensor requires replacement.
We have replaced the ABS steering wheel sensor. The cost for the diagnostic check and the new steering wheel ABS sensor is to be borne by Mr Ngwane.
We must emphasize on the fact:
· That at no stage did we delay on the repairs to the vehicle, · We had to wait for the authorization from Innovation, · The waiting period on the availability of the part was beyond our control. · The unrest in Durban also impacted our business operations, · When the vehicle left our workshop. the vehicle was good working condition.
Platinum Panel & Paints strives to maintain at all times, a good working relationship with our clients; service providers by offering the best advice and service possible to all parties concerned.
PLATINUM AUTO REPAIR CENTRE's reply14 Sept 2021, 12:14
Official
With regards to Mr Ngwane’s extreme disappointment review which was posted on the 3 September 2021, we wish to respond accordingly.
On the 23 July 2021, Mr Ngwane came to our workshop with the complaint that he was having difficulty in selecting gears. His vehicle was inspected by our workshop manager who discovered that the gear selector shaft was worn out due to wear and tear and requires replacement. Mr Ngwane was advised accordingly. Prices were obtained by our administrator and a warranty claim was lodged on his behalf with the Innovation Group on the 11 August 2021, who informed us that that a motor assessor will be appointed to inspected the damages. The client had given us permission to strip the gearbox for inspection. A quote was formulated and we informed the claims department of the repair costs.
Mr Ngwane received an email authorization confirmation on the 16 August 2021 of the repairs of which Platinum Panel & Paints was copied in. Our administrator ordered the part and he was advised that there is a 1 ½ month delay as it was on back order. However, the repairs were completed on the 28 August 2021 and Mr Ngwane’s brother, namely Zenzo came to collect the vehicle on his brother’s behalf. Our workshop manager test drove the vehicle to ensure that repairs carried out was in working condition and requested Zenzo to accompany to test drive vehicle with him, which he refuted to do so as he was in a hurry.
7 days later, Mr Ngwane came back to our workshop with a list of complaints which were totally unrelated to the gearbox selector shaft replacement. We, nevertheless, had the steering wheel inspected by one of our service providers who conducted a diagnostic check and it was discovered that steering wheel ABS sensor requires replacement.
We have replaced the ABS steering wheel sensor. The cost for the diagnostic check and the new steering wheel ABS sensor is to be borne by Mr Ngwane.
We must emphasize on the fact:
· That at no stage did we delay on the repairs to the vehicle, · We had to wait for the authorization from Innovation, · The waiting period on the availability of the part was beyond our control. · The unrest in Durban also impacted our business operations, · When the vehicle left our workshop. the vehicle was good working condition.
Platinum Panel & Paints strives to maintain at all times, a good working relationship with our clients; service providers by offering the best advice and service possible to all parties concerned.
On the 23 July 2021, Mr Ngwane came to our workshop with the complaint that he was having difficulty in selecting gears. His vehicle was inspected by our workshop manager who discovered that the gear selector shaft was worn out due to wear and tear and requires replacement. Mr Ngwane was advised accordingly. Prices were obtained by our administrator and a warranty claim was lodged on his behalf with the Innovation Group on the 11 August 2021, who informed us that that a motor assessor will be appointed to inspected the damages. The client had given us permission to strip the gearbox for inspection. A quote was formulated and we informed the claims department of the repair costs.
Mr Ngwane received an email authorization confirmation on the 16 August 2021 of the repairs of which Platinum Panel & Paints was copied in. Our administrator ordered the part and he was advised that there is a 1 ½ month delay as it was on back order. However, the repairs were completed on the 28 August 2021 and Mr Ngwane’s brother, namely Zenzo came to collect the vehicle on his brother’s behalf. Our workshop manager test drove the vehicle to ensure that repairs carried out was in working condition and requested Zenzo to accompany to test drive vehicle with him, which he refuted to do so as he was in a hurry.
7 days later, Mr Ngwane came back to our workshop with a list of complaints which were totally unrelated to the gearbox selector shaft replacement. We, nevertheless, had the steering wheel inspected by one of our service providers who conducted a diagnostic check and it was discovered that steering wheel ABS sensor requires replacement.
We have replaced the ABS steering wheel sensor. The cost for the diagnostic check and the new steering wheel ABS sensor is to be borne by Mr Ngwane.
We must emphasize on the fact:
· That at no stage did we delay on the repairs to the vehicle, · We had to wait for the authorization from Innovation, · The waiting period on the availability of the part was beyond our control. · The unrest in Durban also impacted our business operations, · When the vehicle left our workshop. the vehicle was good working condition.
Platinum Panel & Paints strives to maintain at all times, a good working relationship with our clients; service providers by offering the best advice and service possible to all parties concerned.
MN
Mhlo N's updateReviewer Update
16 Sept 2021, 04:26Which email authorisation are you talking about mind sending me proof?
When was I informed of the delay, I had been calling you to check my vehicle and never once informed of such delays from your company.
If you say the car was working perfectly when it left your workshop I have a tracker installed in my car we can get proof that no one drove the car after my brother Senzo fetched it and parked it home.
After sending the car back to you after having these problems you said the issues were resolved which is completely wrong, I took a picture which I can show to you, after driving the vehicle not even 30 minutes away the light for the power steering went on and started to jam.
Also note we are going into the second month now and my car is not in good condition and when I called I was told to get ahold of Trevor whom I tried a number of times to reach and couldn’t get ahold of, and got an sms to call back which he never did I also have records of that.
When my car came to your workshop it did not have those problems I mentioned to you, leaving your workshop my car hooter, steering and speedometer was not working, I do not use my car very often as I work very far and no one uses it while away.
If you say you fixed the car and kept your word it wouldn’t have given me a problem again driving off yet you say the issue was fixed. It’s not my first time bringing my car to your workshop and had a problem of unsatisfactory service and the only reason I did is because a representative from we buy guys recommended you guys!!! I’m still very much not happy!!!
When was I informed of the delay, I had been calling you to check my vehicle and never once informed of such delays from your company.
If you say the car was working perfectly when it left your workshop I have a tracker installed in my car we can get proof that no one drove the car after my brother Senzo fetched it and parked it home.
After sending the car back to you after having these problems you said the issues were resolved which is completely wrong, I took a picture which I can show to you, after driving the vehicle not even 30 minutes away the light for the power steering went on and started to jam.
Also note we are going into the second month now and my car is not in good condition and when I called I was told to get ahold of Trevor whom I tried a number of times to reach and couldn’t get ahold of, and got an sms to call back which he never did I also have records of that.
When my car came to your workshop it did not have those problems I mentioned to you, leaving your workshop my car hooter, steering and speedometer was not working, I do not use my car very often as I work very far and no one uses it while away.
If you say you fixed the car and kept your word it wouldn’t have given me a problem again driving off yet you say the issue was fixed. It’s not my first time bringing my car to your workshop and had a problem of unsatisfactory service and the only reason I did is because a representative from we buy guys recommended you guys!!! I’m still very much not happy!!!
MN
Mhlo N's update16 Sept 2021, 04:26
Reviewer Update
Which email authorisation are you talking about mind sending me proof?
When was I informed of the delay, I had been calling you to check my vehicle and never once informed of such delays from your company.
If you say the car was working perfectly when it left your workshop I have a tracker installed in my car we can get proof that no one drove the car after my brother Senzo fetched it and parked it home.
After sending the car back to you after having these problems you said the issues were resolved which is completely wrong, I took a picture which I can show to you, after driving the vehicle not even 30 minutes away the light for the power steering went on and started to jam.
Also note we are going into the second month now and my car is not in good condition and when I called I was told to get ahold of Trevor whom I tried a number of times to reach and couldn’t get ahold of, and got an sms to call back which he never did I also have records of that.
When my car came to your workshop it did not have those problems I mentioned to you, leaving your workshop my car hooter, steering and speedometer was not working, I do not use my car very often as I work very far and no one uses it while away.
If you say you fixed the car and kept your word it wouldn’t have given me a problem again driving off yet you say the issue was fixed. It’s not my first time bringing my car to your workshop and had a problem of unsatisfactory service and the only reason I did is because a representative from we buy guys recommended you guys!!! I’m still very much not happy!!!
When was I informed of the delay, I had been calling you to check my vehicle and never once informed of such delays from your company.
If you say the car was working perfectly when it left your workshop I have a tracker installed in my car we can get proof that no one drove the car after my brother Senzo fetched it and parked it home.
After sending the car back to you after having these problems you said the issues were resolved which is completely wrong, I took a picture which I can show to you, after driving the vehicle not even 30 minutes away the light for the power steering went on and started to jam.
Also note we are going into the second month now and my car is not in good condition and when I called I was told to get ahold of Trevor whom I tried a number of times to reach and couldn’t get ahold of, and got an sms to call back which he never did I also have records of that.
When my car came to your workshop it did not have those problems I mentioned to you, leaving your workshop my car hooter, steering and speedometer was not working, I do not use my car very often as I work very far and no one uses it while away.
If you say you fixed the car and kept your word it wouldn’t have given me a problem again driving off yet you say the issue was fixed. It’s not my first time bringing my car to your workshop and had a problem of unsatisfactory service and the only reason I did is because a representative from we buy guys recommended you guys!!! I’m still very much not happy!!!