1 reviews | Active since Jul 2013
****************, IT'S THEIR FAULT NOW I'M ASKED TO PAY
On the 1st of February 2021, I bought a vehicle from We Buy Cars a 2013 Jeep Compas , and this is not the first vehicle that I bought from We Buy cars. So based on my previous experience with buying cars from We buy cars, I drove the vehicle for four days then I decided to take the vehicle for a service. The gentleman who works at we Buy Cars a dvised me to take my vehicle to Platinum Auto in Glen Ashley. When I went to Platinum Auto they took the vehicle in, and they advised me that it will be ready the following day as they were going to do a major service on the vehicle. I said it was okay. I then fetched my car as per their instruction. I then drove off, as I was driving my sister noticed that there's a serious smell of oil. I told her maybe it was due to the fact that the car had just been serviced, as we continued to drive the heating gauge went up and the vehicle was overheating. I contacted Trevor at PLATINUM AUTO and told him that my car is overheating and it has never done that before. He told me to bring the vehicle back to them. I did so, after two days he calls me and tells that it's leaking and that We Buy Cars sold me a broken vehicle and I must take it up with them. They said they will order a new part and put in my car but it's going to cost me R21 000.He tried to pass the buck and I informed him that the vehicle had no problem before I brought it to them for a service. One of their employees then said, "when we were doing the service removed a plug that was used to block the oil spill because the previous owner had used something that wasn't supposed to be used on the vehicle" after he said that, they started arguing amongst themselves. Then TREVOR came out and said they will fix the vehicle but I will have to pay. When I asked why must I pay for something that your employees broke? He then went back and forth trying to pass the buck again. I then told him that I wanted to take matter further to his senior management but that was ignored and I was informed that he will be charging me storage,it's either I fix my vehicle with them or I come and collect it.
PLATINUM AUTO is a ***** and they want to take advantage of innocent people and exploit them.
1.Her car was serviced on the 5 February 2021 and was collected the very same day and NOT the day after.
2.She was informed by Mike our Workshop Foreman, on the 5 February 2021, on the day of service whilst the client was waiting for the service to be completed, that the radiator inlet pipe must be replaced and she must not drive the car.
3.We DID NOT at any stage say that, We Buy Cars sold her a broken car merely advised her to discuss it with We Buy Cars.
4.Client was advised that a patch up repair was done by the previously.
5. Mike DID NOT tamper, break nor interfere with the radiator inlet pipe.
6.We did advise client to report her complaint with RMI to which we are affiliated and they will investigate and report back on their findings. SHE FAILED TO DO SO. She lodged a complaint with the Dept of Economic Development, Tourism & Environmental Affairs, Consumer Protection Services, dated 3 MARCH 2021 under reference KZN.vd.1903.
7.Platinum Auto takes no responsibility for the leaking radiator inlet pipe as it was an existing problem.Consequential damages to the engine was caused by client’s failure to replace the leaking pipe when we advised her.
We do take a strong exception to her allegations/accusations by posting them on Hellopeter in an attempt to discredit and tarnish our reputation.We will seriously consider instituting legal proceedings for defamation.
1.Her car was serviced on the 5 February 2021 and was collected the very same day and NOT the day after.
2.She was informed by Mike our Workshop Foreman, on the 5 February 2021, on the day of service whilst the client was waiting for the service to be completed, that the radiator inlet pipe must be replaced and she must not drive the car.
3.We DID NOT at any stage say that, We Buy Cars sold her a broken car merely advised her to discuss it with We Buy Cars.
4.Client was advised that a patch up repair was done by the previously.
5. Mike DID NOT tamper, break nor interfere with the radiator inlet pipe.
6.We did advise client to report her complaint with RMI to which we are affiliated and they will investigate and report back on their findings. SHE FAILED TO DO SO. She lodged a complaint with the Dept of Economic Development, Tourism & Environmental Affairs, Consumer Protection Services, dated 3 MARCH 2021 under reference KZN.vd.1903.
7.Platinum Auto takes no responsibility for the leaking radiator inlet pipe as it was an existing problem.Consequential damages to the engine was caused by client’s failure to replace the leaking pipe when we advised her.
We do take a strong exception to her allegations/accusations by posting them on Hellopeter in an attempt to discredit and tarnish our reputation.We will seriously consider instituting legal proceedings for defamation.