NW
Natalie W

1 reviews | Active since Feb 2025

31 Dec 2025, 15:15

Plascon True Colour Paint Peeling

I bought Plascon True Colour interior exterior paint from Builders Warehouse Bedfordview which is now peeling off my exterior walls a few days after painting. Builders and Plascon refuse to take any accountability after numerous trips to the store and emails with numerous follow-ups to their customer ‘care’. The agent claims it is paint for the lower end of the market and he would rather recommend another paint even though the paint stipulates exterior use. What does this even mean? Do lower income households then not deserve quality? They further claim that the paint should not be tinted but nowhere on the packaging or in store was this mentioned to us even when we asked. After doing research online I see numerous complaints about this paint from many customers. For such large companies surely you can do better for your customers.

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Replies (1)
Plascon
Plascon's reply02 Jan 2026, 08:33
Official
 Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you have experienced. We take all customer feedback seriously and are committed to resolving your issue promptly. Our team will be in contact to investigate the matter. 

We appreciate your patience and understanding as we work to address your concerns. 

Thank you for your continued support. 

Regards 

Plascon Customer Service Team