Opening and account? Good luck !

ried opening an account! First try - fill in on line form. Get response quite promptly but wrong answer. Phone Cape Town and get put on hold. Leave message but no return call yet.Try again - this time with suggestion to phone their Johannesburg branch. (I am in Strand Western Cape). Get through to someone who suggests I call Cape Town! Do so. Get put through to a Edith Carola but she's already left for the day. Time 15h50. Can't leave a message because the answering service just says: all our operators are busy...please call again later. And then the call is closed. This company must spend millions on call centres but there's a definite break down in what they think should happen with regards to communications and what is actually happening on the ground.