Extremely horrified and unsatisfied Customer of Plascon Paint

Centurion, Gauteng

Dear all About 6-8 weeks my husband and I bought Plascon paint as we need to paint our house. We opted to go for the more expensive paint as we thought it will would last longer and be of a better quality. So in the 1st week of July we bought the Plascon wall and all which was R1800 per 20LT. We chose a colour of the colours cards so the paint needed to be mixed for us. We bought 2 X 20LT at first and chose the colour Romeo to be mixed. Our painter started painting our house on Thursday and when I got home that evening it was already dark and could barely make out the correct colour. The next morning I left quiet early again and it was still dark. My husband was away for work so he also did not see the colour. This was now day 2 of painting. I got home on Friday afternoon and saw the colour and was horrified as it was completely different to the colour we had choose. By that time the painter has needed a 3rd 20LT as the first 2 were not enough. So my husband went to the store we had bought it from and complained about the colour as well and made them call plascon. Plascon and the store confirmed that the mixing was done correctly and my husband should apply 2 coats of the paint and they will send out a technical assessor to assess. So he bought the 3rd 20LT @R1800 and went home and app**** a second coat. The 3rd 20LT was not as thick as the other 2 and we could tell something was not right. We still app**** it nevertheless as that was what we were asked to do. the next day the areas that we app**** the 3rd 20LT to started to peel and flake off the wall. When the assessor eventually came to have a look 2 days later (her Name was Lucia) we showed he the colour as well as the peeling and flaking. She had agreed that the colour looked very very different from the colour card and told us she will try and get the paint refunded and took the extra paint away from the 3rd 20LT to send to their lab for testing. I waited a week and heard nothing from her. I called and she never answered. A day later I called again and nothing. She then messaged to tell me that they app**** the paint in their lab and waiting for a few days to see results. I waited another week and nothing I called her twice on two consecutive days and no answer. On the 3rd day she eventually picked up and said that there is nothing wrong with the quality of the paint as well as the colour and they are putting together a report. Yet the proof of the quality is still flaking off my walls at my house and on the day she was at my house she also agreed the colour was wrong. It is now 6 weeks later (07/07/2018) and we still have not received the report. I messaged her and she rep**** and said the report was emailed to me and I received nothing. I would just like to tell both Plascon and the public that firstly Plascon paint is expensive but the quality is pathetic. Secondly the customer service is and arrogance we received was enough to make your stomach turn. Please can everyone learn from our experience and not ever buy plascon paint. R10000 later both my husband and I are not happy with the quality, service and colour and now have to repaint the flaking areas at our cost. This has been a huge injustice to us. I had to also be the one always making the calls and following up. The only call I ever got from her was the call confirming our original appointment.