Customer service and call centre from your Cape Town office is atrocious

Item: Plascon
Rating: 1
Author: Lourens M

The customer service and call centre from your Cape Town office is atrocious. Please appoint people who know your products and can give the correct advice when requested to do so. I sent an e-mail to ********** on 21 May requesting where I can buy a SPECIFC product (which was Polycell Flexible Gap Polyfilla. ) I got a reply from Sibusiso Zwane Call Centre Agent saying the following "Good day Andrews, Please call below stores they stock Polycell products. That was not the request, I did not ask for stores that stock polycell products, most stores sell Plycell products. I want a SPECIFIC product. My request was very clear, I even posted a picture of the product. Secondly, my name is Andrew, not Andrews. I rep**** to his e-mail on 25 May requesting the correct advice, that was 7 days ago. I have not had a reply yet from him. How long do you expect me to wait. I am in need of this product!!

Helpful (0)

Replies (2)

Plascon's replyOfficial

01 Jun 2018, 11:26

Hello Andrew,

Thank you for bringing this matter to our attention. We do apologise for the inconvenience thus far, the complaint will be investigated and one of our consultants will be in contact to resolve your complaint. Kind Regards,

Plascon's reply01 Jun 2018, 11:26

Official

Hello Andrew,

Lourens M's updateReviewer Update

01 Jun 2018, 12:44

I received a call from Simphiwe Dube which resolved the issue Thanks Simphiwe, The advice was very helpfull and informative. I checked the product specification from your website and it will be suitable for the application I require. This is the kind of advice I should have been given by the Cape Town Ofiice in the first place.

Lourens M's update01 Jun 2018, 12:44

Reviewer Update