1 reviews | Active since Feb 2015
Poor workmanship and delivery
After 3 months and 90% of quote price paid we have shutters installed twice with poor workmanship.they failed to deliver within 21 days as quoted due to paint hassles.on delivery shutters were wapped and they blame this on moisture in transit from Cape Town to Durban.these were then removed and sent back to factory in Cape Town to be reworked.on installation this week we noticed they same problems and huge gaps that allow lights to come in.all we asked for a refund and we are constantly convinced that they will rectify this. We were taken to Lionel house and invite to a home show to see shutter. What you see and not what you get. Visited there show today at the east coast radio house show only to have security called to have me removed. They failed to achieve this. I was told that an email was sent to my offices instructing me not to attend show. I haven't see this .this was done After the close of my business 14 h30. Justin from Cape Town was at my house addressing the poor workmanship on Friday at 16hoo . Today at the show he called security accusing me of threatening me. If anyone feels threatened should be at my house not in a public show. All we required is a refund .
Those that know the Plantation Shutters brand and our way of working will know that there is clearly more to the abovementioned situation than can be documented in this type of forum. What we can confirm is that we have reached a mutually agreeable position with the client in terms of which the dispute has been resolved. Sadly we were pre-warned against accepting the order from this client, so we are happy that we can now move on and do what we do best, which is install premium shutters in clients homes with passion and professionalism that sets us apart.
Those that know the Plantation Shutters brand and our way of working will know that there is clearly more to the abovementioned situation than can be documented in this type of forum. What we can confirm is that we have reached a mutually agreeable position with the client in terms of which the dispute has been resolved. Sadly we were pre-warned against accepting the order from this client, so we are happy that we can now move on and do what we do best, which is install premium shutters in clients homes with passion and professionalism that sets us apart.