Poor Expectation Management And Failure To Deliver

Poor Expectation Management And Failure To Deliver Our company wanted to hire a water truck, so I reached out to Plant Index (https://plantindex.co.za). I received a Pro-Forma Invoice from Plant Index (Pty) Ltd (Reg no: ***) also trading as Acorn Works on 29 June 2023. After I received the pro-forma invoice, Plant Index required full payment upfront before the water truck would be delivered. I made the payment made of R72,450 on the same day.

A few days later a representative from Plant Index phoned to let us know that the truck had broken down and that they couldn’t deliver on the transaction. Plant Index indicated that they would refund us within 7 days (before 18 July 2023). On the 17 July 2023 we received two proof-of-payments, one for R15,000 and one for R20,000. While the R15,000 reflected in our account, the R 20,000 never reflected.

On Thursday 27 July 2023 I enquired about the refund, as no further refund on the outstanding R57,450 had been received. I was told by their sales representative that Plant Index would refund us in full by the end of business Friday 28 July 2023. On 28 July 2023, their representative called me and said that they need to pay salaries, and can only refund R10,000 on 28 July 2023, which we received. To date Plant Index still owes our company R47,450.

As evidenced by the other reviews on Hello Peter, we are one of many companies that have faced this issue when dealing with Plant Index.