Poor and unreliable service provider

I spoke to the office to query a TLB Hammer to hire for 2 days ( 18 hours) .

Once i received the quote, i questioned a few T&C's and was assured of the best of service.

I then alerted the person of the poor reviews, but was assured i will get the best of service after i pay the invoice in full.

I took their word for it, but was let down from the day the TLB was to be delivered.

I waited a week, promise after promise, only to be told they will rather issue a refund.

One small amount after another, and since july 2025 , there is a balance unpaid.