MB
Marius B
1 reviews | Active since Apr 2024
22 Apr 2024, 16:15
Plant index fail to pay back money
Contacted them for a Rubble Crusher on the 12 January 2024. The quote was send to me by the finance department and payment was done. They reply on date of delivery that transport cost was quoted incorrectly. I asked for a refund seeing that i am not going to pay extra money. Anthony keeps on giving me a run around on the refund 3months after the fact. They are using vat number and registration number that is not registered to Plant Index. They have 5 cases of ***** opened against them excluding the one i am going to open. Paid Them over R20 000.00 into a Absa account
I hope they are going to do good to people that trusted the system.
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Plant Index's replyOfficial
22 Apr 2024, 17:28Hi Marius,
We apologize for the poor experience you've had with us. In light of the aforementioned, I believe that your matter took time to resolve as you denied our initial request to refund since your request for compensation for the costing incurred. We had since waited for your break down, till recently when you dismissed it and asked for reimbur*****t of only the amount you paid to us. I am confident that a thorough examination of the facts will support our position.
We apologize for the poor experience you've had with us. In light of the aforementioned, I believe that your matter took time to resolve as you denied our initial request to refund since your request for compensation for the costing incurred. We had since waited for your break down, till recently when you dismissed it and asked for reimbur*****t of only the amount you paid to us. I am confident that a thorough examination of the facts will support our position.
However, we understand your concerns and please consider this response as an invitation to engage in meaningful discussions to resolve this matter promptly. Our team we'll be in touch to find a resolution that is fair and equitable for all parties involved.
Plant Index's reply22 Apr 2024, 17:28
Official
Hi Marius,
We apologize for the poor experience you've had with us. In light of the aforementioned, I believe that your matter took time to resolve as you denied our initial request to refund since your request for compensation for the costing incurred. We had since waited for your break down, till recently when you dismissed it and asked for reimbur*****t of only the amount you paid to us. I am confident that a thorough examination of the facts will support our position.
We apologize for the poor experience you've had with us. In light of the aforementioned, I believe that your matter took time to resolve as you denied our initial request to refund since your request for compensation for the costing incurred. We had since waited for your break down, till recently when you dismissed it and asked for reimbur*****t of only the amount you paid to us. I am confident that a thorough examination of the facts will support our position.
However, we understand your concerns and please consider this response as an invitation to engage in meaningful discussions to resolve this matter promptly. Our team we'll be in touch to find a resolution that is fair and equitable for all parties involved.