*******. With a complete disregard for customers

After attending OppiKoppi 2015, I had about R200 remaining on my cashless card. I sent my card number to Plankton via SMS, as instructed, and received a reply stating that Plankton would contact me in about 3 weeks with a PIN, allowing me to withdraw said amount of money from any ATM. <br> <br> This was in September. Having not received a PIN by November, I sent another SMS to the number on the card. I got the same reply... 3 weeks, and so on. Again, I did not receive a PIN, prompting me to mail Karli Engelbrecht, in charge of the cashless card system at Plankton. To date, she has not rep****. <br> <br> Frustrated, I contacted her superiors. They rep**** to my mail (with Ms. Engelbrecht cc'ed) asking her to give attention to the situation. Again, Karli Engelbrecht did not reply. OppiKoppi was in August. It is now December, and I am still waiting for a reply, never mind the money Plankton owes me! Disgusting!