Wrong item sent
Horrible experience. I ordered a beautiful sandal on sale only to be sent an sandal that's nothing like what I ordered. Highly disappointed as I had to pay delivery charges that I doubt will be refunded. I logged a return but read all the horror stories about how it's never sorted
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Planet54.com's replyOfficial
01 Oct 2021, 08:41Hi Bilqees. I humbly apologize for the error I know a mistake like this is frustrating. I will arrange with the support team to make sure that the incorrect item is collected from you today. We sincerely apologize once more for the inconvenience caused. Kindly be advised that we will do an exchange for the correct item with no charge for delivery. We take full responsibility for this error.
Planet54.com's reply01 Oct 2021, 08:41
Official
Hi Bilqees. I humbly apologize for the error I know a mistake like this is frustrating. I will arrange with the support team to make sure that the incorrect item is collected from you today. We sincerely apologize once more for the inconvenience caused. Kindly be advised that we will do an exchange for the correct item with no charge for delivery. We take full responsibility for this error.