1 reviews | Active since Apr 2016

14 Jan 2022, 10:13

********* and unfair

Dont purchase from them. They sent two wrong items, I wrong coloured dress and a size four shoe that actually fit a person who wears size 6. Their terms state that if the fault is on their close they dont charge return fees, they took off 70 rands stating that the shoe was a size 4. They even took a month to collect and a month to refund of which I had to call every day and beg for my refund. I even kept the wrong coloured item even though I really wanted blue. Nice slap in the face for supporting them. The item was worth 499.99 that I kept, and therefore under 500, hence I'm penalised for paying 70 rands delivery. 1c short

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Replies (1)
Planet54.com
Planet54.com's reply19 Jan 2022, 09:09
Official
Hi Jamila, I am sorry to hear that, I have escalated this matter to our support agent to assist further. We humbly apologize for the unpleasant experience you had with us. We strive to keep our customers happy at all times but I get we fell short on this one. Please eccept our sincere apologies.