LP
Lauren P
1 reviews | Active since Feb 2014
13 Dec 2021, 11:56
Terrible customer service
I placed an order on 2nd December and used my work address as the website states +-7 business days for delivery, our offices are closing on 15th December and I have had no reply to my email sent on 10th December to change the delivery address. I have tried to make contact telephonically with no success. Planet54.com your service sucks.
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Replies (2)
Planet54.com's replyOfficial
15 Dec 2021, 08:18Hi Lauren. I am sorry to hear that due to the Black Friday Week we experienced more orders than usual we also received a high volume of emails causing the system to slow down. I will escalate this with our support team to assist you further. Once more we humbly apologize for the inconvenience caused.
Planet54.com's reply15 Dec 2021, 08:18
Official
Hi Lauren. I am sorry to hear that due to the Black Friday Week we experienced more orders than usual we also received a high volume of emails causing the system to slow down. I will escalate this with our support team to assist you further. Once more we humbly apologize for the inconvenience caused.
Planet54.com's replyOfficial
25 Feb 2022, 13:07Hi Lauren. Trust all is well, just a follow up on your query, I can see on the system that your query was resolved. I tried calling you but your phone went unanswered. Should you need further assistance please feel free to contact us.
Planet54.com's reply25 Feb 2022, 13:07
Official
Hi Lauren. Trust all is well, just a follow up on your query, I can see on the system that your query was resolved. I tried calling you but your phone went unanswered. Should you need further assistance please feel free to contact us.