C
Camantha
1 reviews | Active since Mar 2021
24 Mar 2021, 13:59
Satisfactory Service
Generally service is good, however after my last purchase, I am not so sure. An item was delivered to me torn. I requested a refund and collection of the item. I am still waiting - this was two weeks ago.
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Planet54.com's replyOfficial
08 Apr 2021, 10:51Hi Camantha, thank you so much for flagging this with us. It makes us so sad to hear that you received a damaged item as this is not the standard in which we strive to deliver. An urgent collection has been arranged and we will gladly process a refund for the defective item once it has been received back in our warehouse, we will also include a discount voucher for you to use towards your next purchase with us as we value you as our customer and your support does not go unnoticed.
Planet54.com's reply08 Apr 2021, 10:51
Official
Hi Camantha, thank you so much for flagging this with us. It makes us so sad to hear that you received a damaged item as this is not the standard in which we strive to deliver. An urgent collection has been arranged and we will gladly process a refund for the defective item once it has been received back in our warehouse, we will also include a discount voucher for you to use towards your next purchase with us as we value you as our customer and your support does not go unnoticed.