SD
Shirley D
1 reviews | Active since Dec 2011
08 Nov 2021, 12:15
Planet54 online order
I ordered on the 29/10 but was kept informed of where my parcel was. My problem came with the delivery company going to the wrong place and not calling me to confirm my address. I called and was assisted by Nolwazi who sorted my problem out quickly. The next day the courier guy called me and told me the package was out for delivery at the wrong place again but promised it wouldbe delivered the following day and it was. Thanks so much for efficient service from Nolwazi and planet54 .com I will definitely buy there again.
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Planet54.com's replyOfficial
09 Nov 2021, 09:22Hi Shirley Van Dassie. Thank you so much for the positive feedback, we strive to give our customers a great shopping experience. We humbly apologize for the inconvenience caused by the courier. We will address this matter with the courier company to prevent this from happening in the future. We looking forward to seeing you soon :-)
Best regards,
Planet54.com's reply09 Nov 2021, 09:22
Official
Hi Shirley Van Dassie. Thank you so much for the positive feedback, we strive to give our customers a great shopping experience. We humbly apologize for the inconvenience caused by the courier. We will address this matter with the courier company to prevent this from happening in the future. We looking forward to seeing you soon :-)
Best regards,