MM
MacGyver-Mokgobu Mokwatedi

1 reviews | Active since Nov 2018

08 Jan 2022, 05:38

Pathetic service

This is the worst online shopping service ever. I placed an order for the first time in the beginning of December 2021 and only got it end of December. I was unsatisfied with the order and still am, but because you decided to deliver it late, I'm too late for returns.

Once again I Now placed an order in the middle of December and still I have not received anything. I don't know if it's a problem with Planet 54 or they just invested in poor delivery company , at Aramax. This is now pathetic guys. How do you expect to acquire and keep customers if all of us are complaining about the lack of delivery. Please bring my order *** or refund me . I will never again order with you guys !!! Unless I don't know what

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Replies (2)
Planet54.com
Planet54.com's reply10 Jan 2022, 08:23
Official
Hi. MacGyver, I am so sorry to hear that, I can understand your frustration. We were under pressure during the December month due to most of our staff being on leave. We humbly apologize for the inconvenience caused. I am glad to let you know that things are back to normal now. I will get our support agent to contact you shortly to assist you further. 
Planet54.com
Planet54.com's reply25 Feb 2022, 10:02
Official
Hi MacGyver, Thank you so much for taking my call this morning. I am glad that your query was resolved. We are looking forward to seeing you again soon.