SL
Shantal L
1 reviews | Active since Dec 2021
29 Dec 2021, 11:39
No customer service
For the past few months I've been using this site. The garmets ordered was not of the best condition when received. My last order took almost 1 week and was incomplete as I only received 3 items and I ordered 7 . From the 3 which was delivered the sunglasses was scratched on both sides. I sent numerous emails and tried to get in touch via telephone. To date no response what so ever.
Helpful (0)
Replies (3)0
Replies (3)
Planet54.com's replyOfficial
03 Jan 2022, 08:35Hi Shantal, I am sorry to hear that our humble apologies, I understand how frustrating it is to receive an incomplete order. Kindly provide me with your order number I will escalate this with our support agent to assist you further.
Planet54.com's reply03 Jan 2022, 08:35
Official
Hi Shantal, I am sorry to hear that our humble apologies, I understand how frustrating it is to receive an incomplete order. Kindly provide me with your order number I will escalate this with our support agent to assist you further.
SL
Shantal L's updateReviewer Update
04 Jan 2022, 00:35Hi, honestly I don't believe you do. From the December 23 2021 I've sent numerous emails, to date I've only received response from this site relating to my dilemma. I do understand it was a peak time although that is no excuse for the non response. We being the customer should get priority no matter the nature.
With planet54 all I've seemed to get was silence. Well until this platform I expressed my views.
My last order number was ***.
As per my email via the app I did forward a picture of the damaged sunglasses.
Deeply disappointed with the level of disrespect given. As to say of no relevance.
With planet54 all I've seemed to get was silence. Well until this platform I expressed my views.
My last order number was ***.
As per my email via the app I did forward a picture of the damaged sunglasses.
Deeply disappointed with the level of disrespect given. As to say of no relevance.
SL
Shantal L's update04 Jan 2022, 00:35
Reviewer Update
Hi, honestly I don't believe you do. From the December 23 2021 I've sent numerous emails, to date I've only received response from this site relating to my dilemma. I do understand it was a peak time although that is no excuse for the non response. We being the customer should get priority no matter the nature.
With planet54 all I've seemed to get was silence. Well until this platform I expressed my views.
My last order number was ***.
As per my email via the app I did forward a picture of the damaged sunglasses.
Deeply disappointed with the level of disrespect given. As to say of no relevance.
With planet54 all I've seemed to get was silence. Well until this platform I expressed my views.
My last order number was ***.
As per my email via the app I did forward a picture of the damaged sunglasses.
Deeply disappointed with the level of disrespect given. As to say of no relevance.
Planet54.com's replyOfficial
25 Feb 2022, 11:14Hi Shantal, Thank you for taking my call, I will like to apologize once more about not so great experience you had with us.
We strive to provide our customers with great shopping experience and I guess this time we fell shot of that. But I am glad that your query was resolved. I hope that you will give us a second chance to get it right.
We strive to provide our customers with great shopping experience and I guess this time we fell shot of that. But I am glad that your query was resolved. I hope that you will give us a second chance to get it right.
Planet54.com's reply25 Feb 2022, 11:14
Official
Hi Shantal, Thank you for taking my call, I will like to apologize once more about not so great experience you had with us.
We strive to provide our customers with great shopping experience and I guess this time we fell shot of that. But I am glad that your query was resolved. I hope that you will give us a second chance to get it right.
We strive to provide our customers with great shopping experience and I guess this time we fell shot of that. But I am glad that your query was resolved. I hope that you will give us a second chance to get it right.