MM
Mohatla M
1 reviews | Active since Oct 2021
05 Oct 2021, 21:47
Hoping to get a correct size on my next order
I placed 6 items and it was my first order.the other 5 items are fine but got disappointed with the other item coz i got the wrong size from the one i ordered. Anyway i lodged a return on friday as soon as i got my order and happy that today(tuesday)the item has been collected just waiting for the outcome. And thanks to your team they REALLY did a good job on handling my return request.
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Planet54.com's replyOfficial
06 Oct 2021, 08:47Hi. Mohatla. I humbly apologize for the error I know how frustrating a mistake like this can be. We appreciate your positive review. I have escalated this matter with the warehouse department for further investigation and to make sure a mistake like this doesn't happen again. Our support team is following up on your return they will be in contact with you to provide an update on your return status. Keep safe and stay blessed.
Planet54.com's reply06 Oct 2021, 08:47
Official
Hi. Mohatla. I humbly apologize for the error I know how frustrating a mistake like this can be. We appreciate your positive review. I have escalated this matter with the warehouse department for further investigation and to make sure a mistake like this doesn't happen again. Our support team is following up on your return they will be in contact with you to provide an update on your return status. Keep safe and stay blessed.