MK
Michelle K
1 reviews | Active since Dec 2021
12 Dec 2021, 18:09
Disgusting service
Their customer service is non-existant. You pay for an order and it shows up with items missing. They don't even bother with trying to assist with queries, just automated responses that no one ever follows up on.
Never buying from them ever again.
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Replies (2)
Planet54.com's replyOfficial
13 Dec 2021, 11:33Hi Michelle. I am sorry to hear that. We humbly apologize that we did not get back to you. We received lots of emails than usual due to Black Friday Week, However, all emails will be responded to. I have escalated this matter with our support team to assist further regarding the missing item.
Planet54.com's reply13 Dec 2021, 11:33
Official
Hi Michelle. I am sorry to hear that. We humbly apologize that we did not get back to you. We received lots of emails than usual due to Black Friday Week, However, all emails will be responded to. I have escalated this matter with our support team to assist further regarding the missing item.
Planet54.com's replyOfficial
28 Feb 2022, 12:47Hi Michelle. Thank you for taking my call as per our telephonic conversation I humbly apologize for the inconvenience caused However I can see on the system that you were refunded on 21/12/2021. Should you need further assistance please feel free to let us know.
Planet54.com's reply28 Feb 2022, 12:47
Official
Hi Michelle. Thank you for taking my call as per our telephonic conversation I humbly apologize for the inconvenience caused However I can see on the system that you were refunded on 21/12/2021. Should you need further assistance please feel free to let us know.