Disgusted in your complete inability to fix your faults

Item: Planet54.com
Rating: 1

Disgusted. Paid 15/06. No contract from them until after I had to query why I have not received an update. I hope for your sake you took my numerous requests for delivery very serious. If that parcel is not delivered to me before 09h00 on 27 June 2022, I will make sure that I make people aware of your pathetic company that's not able to stick to their company policies. You on the other hand have an excuse for everything so that it would not be admitted to being your lack of ethics, staff and laziness that this delivery is a mess.

You were liable to make sure that orders go out asap with public holidays taken I consideration. You were responsible for email updates that never arrived until today...days after I contacted you. And then try to cover your incompetence when you only attended to my order today, with an excuse for everything and your inability to provide a customer service and correct your errors to ensure I have my parcel with overnight delivery.

Helpful (0)

Replies (4)

Planet54.com's replyOfficial

24 Jun 2022, 09:35

Hi Lelanie, I can understand your frustration we humbly apologize for the inconvenienced caused, your order was delayed due to the long weekend. However we do admit we should have notified you regarding the delay. I can see on the system that our support agent has been in contact with you. We will do our best to get this order delivered to you.

Planet54.com's reply24 Jun 2022, 09:35

Official

's updateReviewer Update

24 Jun 2022, 13:10

And then your staff is illiterate as well! How difficult is it to understand that you are at fault? And then some idiot books delivery for the day that I told you I am moving? Clearly you are not up to par to delivery customer service

's update24 Jun 2022, 13:10

Reviewer Update

's updateReviewer Update

24 Jun 2022, 13:10

Your support agent does not even know what the role requires as nothing was done

's update24 Jun 2022, 13:10

Reviewer Update

Your support agent does not even know what the role requires as nothing was done

Planet54.com's replyOfficial

28 Jun 2022, 16:16

Hi Lelanie, Kindly be advised that your refund request has been sent to payflex to process a refund, Once more we humbly apologize for the inconvenienced caused.

Planet54.com's reply28 Jun 2022, 16:16

Official

Hi Lelanie, Kindly be advised that your refund request has been sent to payflex to process a refund, Once more we humbly apologize for the inconvenienced caused.