Customer service is now non-existent

Although I appreciate finally getting a response, I'd rather have good service than empty promises. It is highly unlikely that I'll ever buy from this company again after this because it is more trouble and stress than it is worth.

• I received an item that I didn't order
• I didn't receive an item that I did order
• Quality has declined dramatically (so terrible that I'm actually shocked by some of the items received)
• It has taken so long to be attended to that the items that require replacement are likely to be sold out already (this has happened before with you)
• Sizing has gone completely haywire and is incredibly inconsistent across the range
• Sizing guides (when even provided) are inaccurate
• Delivery went from taking 2 days to taking 2 weeks
• Courier service used arrives very late at night (sometimes close to 9pm) and I'm not at all comfortable with going out into the street in the dark just to receive some clothes - it's unacceptable to put your customers in a position of reduced safety and if I try to ignore them so they'll come back the next day, they hoot and yell and cause trouble for me with security because this is a nature conservation area and noise disturbances aren't allowed
• Customer service agents don't listen to customers and their requests - they just make assumptions and follow them and then assumptions are almost always wrong

I'm even going to bother saying anything further on this because I have no faith at all that anyone will actually do anything to improve the service. But I hope this is a warning to others so that they don't waste their time, mental energy, and money buying from this company.

Sigh. Can someone from this company please do something about the problem before I'm forced to get a lawyer involved?
I received a snotty email from Thoko to audaciously chastise me for not having rep**** to her email about this... AFTER I rep**** to her email about this, with all the information required to resolve the issue. How DARE she try to reprimand me when it is she who isn't reading her emails or doing her job?! I rep**** to inform her that I HAD already answered her email and expected this to now be resolved in haste. Yet it has now been almost another week and nothing...

If the matter has not been SATISFACTORILY resolved by the end of this week, I will have no choice but to hand it over to a lawyer because I don't have the time or energy to be so disgustingly messed around by this ridiculously behaved company. You really should be very ashamed of yourselves, how you run your company, and how you treat customers.

Can you believe it... I just got an email from Planet54 to ask if the information and assistance they provided are sufficient.
They have STILL done literally NOTHING about it. The returns are still sitting in my house. The correct items have not been sent. The refunds have not been processed. NOTHING AT ALL HAS BEEN DONE. The last email I received was them reprimanding me for not answering their email - even though I HAD - and I answered to tell them that and suggest that they review the email thread to find all the information that I had already sent BEFORE they tried to chastise me. And now their response to that is to ask if the assistance has been enough to resolve the issue because they'll close the ticket in 24hrs and consider it resolved!!!!!!!!!!!!!

Seriously... are you people completely *********** or are you now trying to actively insult and offend me? How stupid do you think I am that you can just pretend to have assisted when you have literally not even answered me! I can't even understand how you can dare to send that email THOKO when you KNOW you haven't done ANYTHING AT ALL. That is disgusting customer service. I've now requested that the owner email me because I'm sick of dealing with THOKO'S nonsense emails.

Thoko has now again accused me of being the one to not respond to emails - despite the fact that I have the email threads proving that I've responded to every mail from her and repeatedly had to ask her to respond to mine. More excuses about why this has been going on for almost three months without resolution. Lots of accusations and attacks on me, but still no accountability or competence being shown from their side. What online clothing store takes three months to handle a return?! I've answered every email from them and provided all the information requested, promptly and in sufficient detail. Their customer service has never been the best, with a very high staff turnover which never speaks well for a company's practices or reputation, but this is ridiculous. Regardless of anything else, I will NOT tolerate Thoko making false accusations against me and if this matter is not resolved by the end of today (21/01/2022) I will be laying defamation of character charges against her and instructing legal representation to take the entire matter to court.

I strongly advise everyone to stay the hell away from this company unless they enjoy incompetence, being **** about, and having months of their time wasted.

No, thank you, In fact, after I FINALLY got my refund, I very clearly and specifically requested that you never contact me again.