TV
Tessa V
1 reviews | Active since Sept 2015
11 Aug 2022, 08:27
Complaint of poor service
I put in an order, paid and everything was confirmed. A week goes by and I receive an email that the one item is unavailable, no explanation. Received the rest of the order on Monday 8th August, no explanation of missing item. I have tried to chat to them online with no success, emailed about 5 times, no reply. I am owed a refund and it seems like I am being ignored. I have even tried calling them, the phone rings and then just goes to engaged tone. Please help. I have ordered from them many times and this is the first time that the service has been absolutely shocking to say the least!
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Replies (3)0
Replies (3)
Planet54.com's replyOfficial
11 Aug 2022, 09:29We are so sorry that you have had such an unpleasant encounter with our business. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. A support agent will assist you effeciently.
Planet54.com's reply11 Aug 2022, 09:29
Official
We are so sorry that you have had such an unpleasant encounter with our business. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. A support agent will assist you effeciently.
TV
Tessa V's updateReviewer Update
12 Aug 2022, 07:02I was refunded, however it was short-paid. Kindly assist and comment!
TV
Tessa V's update12 Aug 2022, 07:02
Reviewer Update
I was refunded, however it was short-paid. Kindly assist and comment!
Planet54.com's replyOfficial
15 Aug 2022, 16:23Hey Tessa, kindly note that a support agent has responded to your email with a breakdown of your refund.
Planet54.com's reply15 Aug 2022, 16:23
Official
Hey Tessa, kindly note that a support agent has responded to your email with a breakdown of your refund.