A full month of waiting.

I have been ordering from Planet54 since March 2017 and have been loyal in doing so. When they revamped their website at the end of July, early August they send me an email saying i would receive a free gift from Dolce Vita to the value of R500 with my first order on the new site. I placed the order for R651 and did not receive the free gift. I then eamiled customer service to explain this and they advised that it was an error,I must send them a reminder when i place another order. I did that but was ad ised the order had already been dispatched which i understood. In November i placed 3 orders but still haven't received the last one which i placed on November 30th. The nerve of thus people to give a loyal customer a R30 voucher to use while you wait. Excuse me! Firstly i would have to spend a total of R220 to qualify for free delivery with that R30 voucher, on top of that i will have to wait another full month like i have waited now. When i call they do not answer. I called 2 weeks in a row trying to speak to the Man in charge of this online store, to no- surprise this man is always in a meeting. How is that possible!! He doesn't eat lunch or use the loo, he just lives in a meeting. Mistaking me for a 5 year old i see. The worst of it is that i will receive 2 email a day from Planet54 about a sale or something. Like how do you expect me to buy some more if you have not delivered in the first place and also if you can see that you are under pressure and already failing to deliver. Why would you pile your load up even more. This goes to show that the person sailing this ship isn't smart at all. This ship will sink. There's a fine line between DRIVE and Pure DUMBNESS. I STILL HAVE NOT RECEIVED MY FREE GIFT FROM AUGUST!! This is absolute incompetence and unacceptable. Your competitors deliver everytime and they communicate.