HR
Hendrik R
1 reviews | Active since Dec 2011
08 Jan 2024, 15:00
WORST SERVICE IN AFRICA.
I get an email saying I haven't paid for 2 months. Yet, they debit my account every month never late always on time. Trying to get anybody to speak to me is like getting a pin out of a haystack. Customer service and lack of service is the Worst in South Africa. And they advertise that your cars value decreases yearly another fat lie. They actually increased what I can buy the car for by 9000 rand imagine , the price goes up not down. Such false advertising. Doing business with planet42 is a nightmare be warned ⚠️
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Planet42's replyOfficial
10 Jan 2024, 11:57Good day Mr Le Roux,
Here at Planet42, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you were treated. I assure you that we’re reevaluating our customer service training and intend to review this situation with our customer service team. I hope that you can forgive us and that we can continue to do business together.
Here at Planet42, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you were treated. I assure you that we’re reevaluating our customer service training and intend to review this situation with our customer service team. I hope that you can forgive us and that we can continue to do business together.
Please be advised that our rental premiums are fixed and we cannot amend it. Please be advised the vehicle's price was not amended and was sold for the price that reflected when you purchased the vehicle.
Please email us on *** should you have any further queries or questions.
Regards
Your Planet42 team.
Planet42's reply10 Jan 2024, 11:57
Official
Good day Mr Le Roux,
Here at Planet42, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you were treated. I assure you that we’re reevaluating our customer service training and intend to review this situation with our customer service team. I hope that you can forgive us and that we can continue to do business together.
Here at Planet42, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you were treated. I assure you that we’re reevaluating our customer service training and intend to review this situation with our customer service team. I hope that you can forgive us and that we can continue to do business together.
Please be advised that our rental premiums are fixed and we cannot amend it. Please be advised the vehicle's price was not amended and was sold for the price that reflected when you purchased the vehicle.
Please email us on *** should you have any further queries or questions.
Regards
Your Planet42 team.