KT
Kelebohile T

1 reviews | Active since Apr 2021

13 Oct 2023, 07:28

Worst company, client service and extremely disappointed.

I am still shocked about the experience i am having with this company. Word of advise to anyone considering them, is to stay far away from this company. At first i was all excited about finally having the car; but little did i know i was walking into a lion's den.

The day after receiving the car, the handbrake did not function and i immediately notified them. Before the end of the month, the vehicle had a complete breakdown while i was driving it, with my daughter in it. It was then towed to an auto centre. With no communication of how or when i am receiving the vehicle, i made constant follow ups and received the worst client service one can think of. I then notified them that i need the car before a certain day as i have an appoint about ****m away and still nothing happened and i ended opting for public transportation. There is no alternative transportation from them, whereas you are paying a full amount of rental.

I am still without a vehicle till this day, as they can not "deliver" vehicle to me, whilst I stated that I am in no position to get to the auto centre.

When I notified them that i would like to terminate the agreement, i am being threatened to pay 6 months worth of rent, plus penalties, whereas their sales person told me I can cancel the agreement at anytime if I am not satisfied.

Hence, i would advise anyone going into agreement with this company to be extra careful, because they are not what they are selling to you.

0
Replies (6)
Planet42
Planet42's reply16 Oct 2023, 16:37
Official
Hi Kelebohile

Please be advised that we have tried calling you, however, the line rings until voicemail.
We have sent an email to you and await your response.

Thank you

Regards
Your Planet42 Team
KT
Kelebohile T's update17 Oct 2023, 10:07
Reviewer Update
I am still awaiting your call after replying to your email.
Planet42
Planet42's reply17 Oct 2023, 14:26
Official
Hi Kelebohile

Thank you for taking our call.
Please be advised that we are attending to the matter and will provide you with feedback.

Regards
Your Planet42 Team
KT
Kelebohile T's update19 Oct 2023, 10:15
Reviewer Update
Good day,

Since our last conversation, I haven't received any feedback as promised.

At this point I am really lost for words as I thought my issues will be resolved by now, but still no luck.

I spoke to Azraa on the 17th oct 23, who promised to call the workshop and call me back, but I haven't received anything from neither the workshop nor Planet42.
Planet42
Planet42's reply30 Nov 2023, 15:58
Official
Hi Kelebohile, 

We have noticed our recoveries department has contacted you via email, kindly respond for the process to be completed. We do apologise for the inconvenience. 

Thank you. 

KT
Kelebohile T's update06 Dec 2023, 13:51
Reviewer Update
Good day,

Please note that your recoveries department only responded yesterday, 5 December 2023.

Regards,
Kele