RB
Riyad B

1 reviews | Active since Apr 2010

20 May 2024, 15:39

Warranty not paying out.

Good Day.

Please see attached as I went to an RMI approved place and they have sent this to MVIA to pay for the damages on the vehicle.(Quotation amounts to R16852.10) I was told by Patrick I need to cover the rest.

I read through my contract with Planet 42 and it does mention that I have warranty will Planet 42.

The vehicle has been starting since end of Jan 2024 and I needed to get the vehicle running to get to to my work place and so forth. I then took this to another person in which I could pay it off and the vehicle is driving and i paid R2540 however the suspension is messed up.

I will not pay you guys at all until the vehicle is done and rest assured that this is a rental so I do not what to pay for this and then get the vehicle taken back to Planet 42 and then I lose all my money.

I dealt with a personal Nicholette from your fleet department and she is 1000% helpful and the rest do not know what is happening.

But until the vehicle goes in and driving like it suppose to be then I will not be paying anything as I has already paid so much money for this 2005 Honda Civic with ***km on it.

This vehicle is not safe for myself and Wife and 3 ear daughter to drive in

This basically goes to show that Planet 42 did not inspect the vehicle before I took delivery of it.

0
Replies (2)
Planet42
Planet42's reply21 May 2024, 16:15
Official
Hi Riyad

Thank you for taking our call.

Please be advised that we are looking into the matter and will provide feedback.
We apologize for the experience that you have encountered.

Regards
Your Planet42 Team
RB
Riyad B's update30 May 2024, 11:09
Reviewer Update
So today is the 30th May 2024. I received a call from Planet42 escalation on the 21 May 2024 and spoke to a lady who understood everything. She sent me an email with a 48 hour turnaround time. Till now no response via email or phone. I just called in to ask for her and was told she is working from home and spoke to a guy Gavin and there is no notes on the system at all.