VERY UNSATISFIED CLIENT
Hi so upon taking delivery of the vehicle (from some guy not your dealer/Ishmael) your dealer misled and **** to me of the condition of the vehicle (which i have communication and voice notes of)secondly i found faults listed below after taking the vehicle for a diagnostic test (that i paid for).1.Faulty coil packs.2.Faulty spark plugs. 3 .Faulty air flow sensor.4.Idel drops.5.Water leaks into the car when it rains.6.Faulty ECU unit which is the traction control,which stabilizing the vehicle when driving.7.Damaged park brake spring.8.Annoying squeaking sound from wheels.9.Blocked water drainage holes,so i have been mislead and **********ly made believe im renting to own my dream car only for it to be a faulty vehicle. A ECU unit makes this vehicle unsafe for my self and my family.I was put on a top up warranty plan and not the one stipulated in the contract. I have gone back and fourth with Planet42,your dealers and your warranty claims department,your dealer is of no help to me,he sends me from pillar to post and giving me the run around,his last communication says i was put on a wrong warranty plan and that he will let me know when to make contract with the warranty company that was two days ago,all this has lead me to the decision to cancel all contractual agreements you Planet 42 and demand a refund on my installments back from you as this vehicle is not serving its intended purpose.And the dealer is not my dealer that i chose ,you sent me to them as per the sms below,the vehicle was not my choice i was made to believe its a vehicle in good roadworthy and reliable condition .So i am awaiting your urgent response on my refund of my two instalments please and the money i paid for the diagnostic test. I have since returned the vehicle and my complaint at the Ombudsmen was logged.
