Very poor service from Planet42

I have signed a rental agreement with Planet42 quite a few months ago. Since I have received the vehicle, I have had nothing but trouble. The car kept breaking down. Every time would be for a different reason. Then came the day that I had to renew the licence disk of the car. I was informed by the traffic department that the car is not roadworthy at all due to all the faults it has. I subsequently had to take the car back to the mechanic again and again. When I complaint about it to Planet42 (which was a number of times) they simply ignored my e-mails.

Altogether, the car has spent about two months at the mechanic. Months during which I simply had to make other plans in terms of transport. Also, two months during which I had to pay my monthly installment to Planet42. I was at my wits end. I had constantly sent e-mails to Planet42, complaining about the car, threatening to report them to the Ombutsman or to write a review on hellopeter. They have just ignored all my messages. The car is still not roadworthy to this day.

Then I was in an accident with the car whereby another car drove into me. The insurance that Planet42 uses wanted me to pay R7500 of the almost R15000 before they fix the car. That was the last straw. I took the car back to Planet42 and told them that I do not want to deal with them ever again.

They subsequently sent me an e-mail, saying that I owe them R45,619.00 in penalty fees because I brought the car back early. However, they were so "nice" to say that I can only pay R14,017.00 as they want to settle the matter quickly. In response, I sent them an e-mail, wanting to know whether they are going to reimburse me for the two months that my car was at the mechanic. I am convinced that they knew from the beginning that the car is not roadworthy. As long as they make money from the car, then everything is fine. I therefore hold them liable for the time that the car was at the mechanic as well as the money that I had to pay. To this day, they have not so much as send an acknowledgement of receipt of my e-mail.

What they did do, though, was to deduct another payment from my bank account. To add insult to injury, therefore, they made me pay for the car that I no longer have. While (I am sure) they have already rented the car out to another person who is now going to be fooled like I was.

Planet42 is the most ********* company with the most pathetic service I have ever encountered. I therefore want to advise caution before doing business with them.