VERY BAD CUSTOMER SERVICE - NONE AT ALL.

Over the last 5 months I have queried several times from DeC 2024 why i was getting overdue or arrear calls on my account, which was being debited each month on the date I specified. I was promised that that they were looking into it even after I sent proof. The results of their ineptitude in reconciling their bank account affected my credit score heavily and I demanded that they contact the credit bureaus to rectify - nothing done. I have been emailing *** several times over the last month, only to get a "we are attending to your matter" on one occasion. Most times no response. I cannot call during working hours and prefer emails. Are there employees working??? Its a travesty!! Call Centres useless, waiting for 30 minutes, then no adequate knowledge, with false promises to get.