1 reviews | Active since Nov 2010
vehicle broken down 1km after delivery
Good day
I have never seen or experienced such horrible service in my life, and I worked in the motor Industry for 20 years. Its shocking!
My mother and I flew from Cape Town to Johannesburg Saturday at 6am. Upon arrival in Menlyn, the car was not prepared for delivery, it was stuck without fuel, and dirty.
We waited for someone to fetch petrol so that i can test drive the car. Eventually the petrol arrived and i was told i cannot drive the car outside of the parking area, i can only drive it in the parking space of planet 42.
After circling once, (which you cannot make a informed decision regarding the engine, sounds etc) Graham took me to the desk to sign the contract and pay over the deposit of R25900.00
We left the planet 42 space at Menlyn at 13hoo, after filling up the vehicle (R1200) we left for Cape Town.
We didn't even drive 1km and the car started jerking, smoking, overheating and lost power and the engine light was on.
I immediately called Graham and advised him and said im turning around at the Rigel off ramp. Thank goodness we made it back to Menlyn shopping centre where Planet 42 operates from.
When i parked the vehicle, there engine was smoking up, whole car was jerking. I switched it off and he wouldn't start again.
How is it possible that a car passed roadworthy in such a state, its impossible. That roadworthy certificate must be ****. I won't be surprised if half the cars are code3's.
Im 100% sure that the "dealership" and sales people where aware of the cars faulty issues, but they just want to make commission.
Can you imagine 2 woman alone on the road must of gotten stuck next to the road!!
This was a terrible experience and cost me an arm and a leg.
I want to following refunded to me for all the cost i incurred, which i wouldn'thavehad if the car i boughtwasn'ta wreck:
1- R1200 full tank of fuel in the Mercedes 2- Refund all the plane tickets we had to purchase to get back home R3432 3- proof that the contract is cancelled and proof the debit order is cancelled.
Total refund R4632.00 my banking details are attached, i trust this will be done ASAP!
kind regards Shirley Thomsen
Please be advised that we have tried calling yourself, however the call attempts are being rejected.
Please be advised that we have sent an email to yourself regarding the refund.
Thank you
Regards
Your Planet42 Team
Please be advised that we have tried calling yourself, however the call attempts are being rejected.
Please be advised that we have sent an email to yourself regarding the refund.
Thank you
Regards
Your Planet42 Team
I will be filing a complaint at the Ombudsman both Motor and Rental ombudsman. I will contact the traffic department to investigate the roadworthy certificates as well, there is no way the vehicle i was sold passed a roadworthy. I was sold a car on false pretences, it cost me a lot of money to go down, whilst I am sick with Bronchitis, i sat in a ba*****t the whole day whilst Nothing was prepared, it's Disgusting! on top of it all the car is a wreck, i won't be surprised if its a code 3!
I will give you till 13h00 to provide me with the refund for all the tickets and the petrol.
I will be filing a complaint at the Ombudsman both Motor and Rental ombudsman. I will contact the traffic department to investigate the roadworthy certificates as well, there is no way the vehicle i was sold passed a roadworthy. I was sold a car on false pretences, it cost me a lot of money to go down, whilst I am sick with Bronchitis, i sat in a ba*****t the whole day whilst Nothing was prepared, it's Disgusting! on top of it all the car is a wreck, i won't be surprised if its a code 3!
I will give you till 13h00 to provide me with the refund for all the tickets and the petrol.