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Anastacia
1 reviews | Active since Nov 2021
08 Feb 2025, 07:52
Utter disgrace
I am utterly disgusted in the after service treatment from planet42. Quick to take your money but don’t give a **** afterwards. We had an incident on the 1st of February, our windscreen was completely shattered and we were on our way to Cape Town. With no visible and glass actively breaking as we drove, we had not option but to fix the glass out of pocket. This because their claims department doesn’t operate over weekends. Today is the 8th of February and we have still not been refunded our money. Several calls and emails which they just ignore. I regret ever signing up with them and I would rather return their vehicle as this is a one sided agreement whereby I am kept on my responsibility but they don’t. You are a disgrace as you advertise utter lies and don’t care about your clients.
Helpful (0)
Replies (6)0
Replies (6)
Planet42's replyOfficial
08 Feb 2025, 09:36Hi Anastacia
We apologize for the experience that you have encountered.
Please be advised that we are looking into the matter raised and will provide feedback as soon as possible.
Thank you
Regards
Your Planet42 Team
We apologize for the experience that you have encountered.
Please be advised that we are looking into the matter raised and will provide feedback as soon as possible.
Thank you
Regards
Your Planet42 Team
Planet42's reply08 Feb 2025, 09:36
Official
Hi Anastacia
We apologize for the experience that you have encountered.
Please be advised that we are looking into the matter raised and will provide feedback as soon as possible.
Thank you
Regards
Your Planet42 Team
We apologize for the experience that you have encountered.
Please be advised that we are looking into the matter raised and will provide feedback as soon as possible.
Thank you
Regards
Your Planet42 Team
A
Anastacia's updateReviewer Update
14 Feb 2025, 13:17Today is the 14th already. 2weeks since my claim was logged and after false hope given above they still have not refunded me. This is the reason our country is in ruins, because of bull**** institutions like this. You should all be very ashamed of yourselves.
We don’t have money laying around. We have families to take care, get to work, put food on the table. But believe me, you will get what is coming your way. 😡
We don’t have money laying around. We have families to take care, get to work, put food on the table. But believe me, you will get what is coming your way. 😡
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Anastacia's update14 Feb 2025, 13:17
Reviewer Update
Today is the 14th already. 2weeks since my claim was logged and after false hope given above they still have not refunded me. This is the reason our country is in ruins, because of bull**** institutions like this. You should all be very ashamed of yourselves.
We don’t have money laying around. We have families to take care, get to work, put food on the table. But believe me, you will get what is coming your way. 😡
We don’t have money laying around. We have families to take care, get to work, put food on the table. But believe me, you will get what is coming your way. 😡
A
Anastacia's updateReviewer Update
14 Feb 2025, 13:34Worst thing about this is that CHS has already paid Planet42 on Tuesday 11th February. But they still haven’t refunded me my money. 😡😡😡😡
A
Anastacia's update14 Feb 2025, 13:34
Reviewer Update
Worst thing about this is that CHS has already paid Planet42 on Tuesday 11th February. But they still haven’t refunded me my money. 😡😡😡😡
Planet42's replyOfficial
14 Feb 2025, 16:40Hi Anastacia
Thank you for taking our call.
Please be advised that we are actively working on getting the refund processed as soon as possible.
We apologize for the delay and inconvenience this has caused.
Regards
Your Planet42 Team
Thank you for taking our call.
Please be advised that we are actively working on getting the refund processed as soon as possible.
We apologize for the delay and inconvenience this has caused.
Regards
Your Planet42 Team
Planet42's reply14 Feb 2025, 16:40
Official
Hi Anastacia
Thank you for taking our call.
Please be advised that we are actively working on getting the refund processed as soon as possible.
We apologize for the delay and inconvenience this has caused.
Regards
Your Planet42 Team
Thank you for taking our call.
Please be advised that we are actively working on getting the refund processed as soon as possible.
We apologize for the delay and inconvenience this has caused.
Regards
Your Planet42 Team
A
Anastacia's updateReviewer Update
19 Feb 2025, 11:20And as expected, ALL LIES. YOUR APOLOGIES ARE WORTHLESS. YOU CALLED ME AND CONFIRMED I SHOULD HAVR MY REFUND BY TODAY LATEST. JUST SHUTTING ME UP WHILE THE MATTER IS DRAGGED ON AGAIN FOR NO REASON. I have never come across a more self-centred organisation in my life. Pure EVIL.
When I blew my top confirming that CHS has paid Planet 42. You were quick to call asking if I had proof. Yes, CHS even emailed the proof of payment made to Planet. Then I was smooth talked and given false hope AGAIN.
😡😡😡 EVIL, but remember what goes around comes around.
When I blew my top confirming that CHS has paid Planet 42. You were quick to call asking if I had proof. Yes, CHS even emailed the proof of payment made to Planet. Then I was smooth talked and given false hope AGAIN.
😡😡😡 EVIL, but remember what goes around comes around.
A
Anastacia's update19 Feb 2025, 11:20
Reviewer Update
And as expected, ALL LIES. YOUR APOLOGIES ARE WORTHLESS. YOU CALLED ME AND CONFIRMED I SHOULD HAVR MY REFUND BY TODAY LATEST. JUST SHUTTING ME UP WHILE THE MATTER IS DRAGGED ON AGAIN FOR NO REASON. I have never come across a more self-centred organisation in my life. Pure EVIL.
When I blew my top confirming that CHS has paid Planet 42. You were quick to call asking if I had proof. Yes, CHS even emailed the proof of payment made to Planet. Then I was smooth talked and given false hope AGAIN.
😡😡😡 EVIL, but remember what goes around comes around.
When I blew my top confirming that CHS has paid Planet 42. You were quick to call asking if I had proof. Yes, CHS even emailed the proof of payment made to Planet. Then I was smooth talked and given false hope AGAIN.
😡😡😡 EVIL, but remember what goes around comes around.
Planet42's replyOfficial
20 Feb 2025, 10:42Hi Anastacia
Thank you for taking our call.
Kindly note that the issue raised has been addressed,
and we will continue to follow up with you until it is fully resolved.
We apologize for the delay and inconvenience.
Thank you
Regards
Your Planet42 Team
Thank you for taking our call.
Kindly note that the issue raised has been addressed,
and we will continue to follow up with you until it is fully resolved.
We apologize for the delay and inconvenience.
Thank you
Regards
Your Planet42 Team
Planet42's reply20 Feb 2025, 10:42
Official
Hi Anastacia
Thank you for taking our call.
Kindly note that the issue raised has been addressed,
and we will continue to follow up with you until it is fully resolved.
We apologize for the delay and inconvenience.
Thank you
Regards
Your Planet42 Team
Thank you for taking our call.
Kindly note that the issue raised has been addressed,
and we will continue to follow up with you until it is fully resolved.
We apologize for the delay and inconvenience.
Thank you
Regards
Your Planet42 Team