Unprofessionalism

I contacted Planet 42 today to enquire about a rental option and I was exposed to a group of very unprofessional employees.

Firstly I contacted Planet 42 and Spoke to a Carin.I enquired about an application and I informed her that I previously done an application but never proceeded with it, She just brushed my queries aside told me that I had an Application with Alpine Auto in Boksburg and that I had to call them as there is nothing she could do. Please note that I have never done any business with Alpine Auto in Boksburg as I lived in Cape Town at the time of my first application.

I contacted Planet 42 again and this time I spoke to Bianca who directed me to the applications department. I was then met with Caryn again. I informed her that I would like to speak to anyone else as she did not provide me with accurate information. She wanted to go back and forth about my statement which I declined

She then asked her colleague to speak to me and I was introduced to another u professional employee called Makado who at first spoke to me but while interact with was having side conversations and laughing with other people in the background.

He then proceeded to inform me that my application was cancelled and another applicatiom was done, but I had to go to the menlyn dealership as the other dealers was declining me as I wanted a vehicle at the executive cars dealership in Bryanstan, when I asked why, he said he did not know(No attempt to find out, nothing!). It is what it is.

How do i send personal information to an organization that has no level of professionalism?

How does a brand as reputable as planet 42 allow their call centre staff, who are the brand ambassadors of the organization, to act in such a manner.

Please review the call recordings as I believe the calls are recorded for quality and recordkeeping purposes

I would like a manager to contact me.