UNPROFESSIONAL & UNHAPPY SERVICE 101

I bought a car last year 2023 in June that was financed through them. I have just had endless hassles with them, almost from day one. November 2023 I had an accident when a car road into the back of me. That was when my initial frustrations and nightmare's began. My car was taken from repair centre to another and insurance and assessor just pushed me from pillar to post. When I finally got my car back, I thought it was over until June 2024. My car's license disc was up for renewal end June, so I contacted them just to clarify whether they will renew my disc and bill me, or do I do it. Confirmed that I can proceed with renewing my disc. So, I then went to my local Spar to do it there. Two days later I got feedback from renew online saying that my car is exempt from being issued with a new licence disc due to dealer stocked and that I can go and collect my refund from the spar. This got me fuming and outraged..... I had contacted the dealer that I bought the car from, and they tried helping me, but no joy. I then contacted Planet42 and up until today I still don't know what went wrong. No other explanation. I was told, please accept our apologies and please go and get your vehicle Re-Roadworthy and then we will get you a new licence disc and courier it to you This frustration continued for two months. After going back and forth, still trying to find out why, I studied the contract and seeing that I had the car already for just over a year, I exercised my rights and cancelled the contract. They were very fast in accepting my cancellation and going ahead to give me the location as to where I needed to return the car. My car was delivered to me with car papers in my name and also the date on it as to when it went through the roadworthy test when I bought the car. So, I still don't know WHY I had to redo everything again, which I frankly REFUSED to do. As much as I am battling without my car, I certainly won't USE them or even tell others to use them at all. I have just had BAD service and now to top it all, they want more money from me, which is causing headaches between my wife and I. They didn't do a debit check for this amount, but because they did for the original debt, I can't get this reversed and they have put a hold on it that even the bank can't reverse the debit order. I am just FRUSTRATED AND UNHAPPY with the LEVEL OF SERVICE you get from people now a days.